Community Manager

Overview

Community Manager role at Franklin Group.

Responsible for the operational and financial aspects of a community to achieve company goals. Results are achieved by facilitating the optimum performance of the community in areas such as personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, information reporting and compliance with all applicable laws and company policies.

• Operating the community within the financial guidelines and approved budget.
• Ensure rents are collected when due, and monies are posted in a timely manner. Issue 5-day notices (Pay or Quits) and evictions.
• Required to work one weekend a month. Preferably the first weekend of the month.
• Perform physical inspections of the community and verify condition of vacant apartments. Coordinate with maintenance staff to ensure timely recondition of apartments after move-out.
• Direct supervision of the office staff and maintenance supervisor. Indirect supervision of maintenance operations including maintenance technicians, grounds and housekeeping.
• Knowledge of Fair Housing Laws.
• Responsible for the interviewing, hiring and on-boarding all community team members. Order maintenance uniforms and s.
• Responsible for ensuring a professional appearance and behavior at all times for self and community team members.
• Responsible for the inventory and ordering of all necessary administrative supplies and equipment for the office staff.
• Responsible for the thorough knowledge, implementation and enforcement of all policies and procedures of the Company ensuring that all personnel in all departments are operating within those regulations.
• Responsible for the leasing of the community through supervision of the office and leasing personnel ensuring that all sales techniques and methods required by the company are being used effectively and in a professional manner.
• Approve and submit all invoices for payment through Nexus.
• Responsible for ensuring that all personnel respond to resident requests or complaints in a timely, efficient and courteous manner.
• Responsible for generating and analyzing various reports, i.e., Leasing Trends, Financial Performance and Projections and Occupancy Verifications.
• Responsible for implementing, designing and maintaining a resident retention program, i.e., resident referral program or social activities.
• Responsible for ensuring that all personnel in all departments operate within OSHA (Occupational Safety & Health Act) standards and company safety policies at all times.
• Responsible for reporting any unusual extraordinary circumstances regarding the residents or the community.
• Responsible for seeking educational opportunities and self-improvement for personal growth and development.

• High school diploma or general education degree (GED); or three to five years related experience and/or training; or equivalent combination of education and experience.
• Certified Apartment Manager (CAM) or Resident Apartment Manager (RAM) designations are highly recommended. Fair Housing must be completed within 1 day of hire. Preventing Sexual Harassment, Workplace Harassment and Drug Free Workplace courses must be completed within 7 days of hire.
• Experience in managing a diverse workforce. Ability to manage conflict, provide direction, and drive business results by managing the performance of staff members.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages and apply to practical situations. Ability to work with mathematical concepts such as probability and statistical inference. Ability to analyze basic operating statements and identify unusual operating trends, ratios and variances.
• Ability to make and implement decisions under conditions of risk and/or uncertainty.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Franklin Group is an Equal Opportunity Employer.