Club Manager

Full Time
• Fredericksburg, VA (Plank Road)

At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations.

It means being part of a brand that you can be proud of!

All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®.

• Are approachable and thrive on connecting with people.
• Have a passion for creating and leading in a people centric environment.
• Demonstrate initiative and self awareness.
• Handle all interactions with diplomacy, managing conflict with ease.
• Are comfortable setting clear direction and following up consistently.
• Can quickly adapt your communication style to the audience.
• Enjoy managing multiple priorities at once and following through to completion.
• Enjoy coaching and leading others to success.
• Are an ambassador for the Planet Fitness brand and always act with members in mind.
• Act with integrity and show respect to everyone around you; act as a role model.

As our Club Manager, you are responsible for the oversight of all club operations to ensure an exceptional “Judgement Free” member experience! You will be accountable for creating a work environment that supports the culture of the organization and drives member engagement. As the Club Manager, you will be selecting, developing and leading the team to drive the success of club priorities and KPI goals.

Your ability to coach and connect is critical to driving an exceptional member experience through a consistent and outstanding team member experience.

• Coordinate and execute hiring practices and onboarding new team members.
• Create staff schedules; ensuring all shifts are covered. Provide backup support as needed.
• Administer and process employee timecards in ADP.
• Manage the company card for expenditures, maintaining receipts.
• Oversee the ordering of club supplies and retail product.
• Trend Key Performance Indicators. Identify the root cause and execute a game plan for improvement.
• Ensure team is aware of marketing efforts and trained on all marketing promotions.
• Assess and assist in emergency situations.
• Set assigned tasks and lead team members in a safe and efficient manner.
• Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same.
• Manage team member performance; providing feedback to team member regularly.
• Resolve employee concerns; partnering with HR as needed.
• Submit all employee changes (status, schedule, pay etc.) in a timely manner.

• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve escalated member concerns and partner with Regional Manager when needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Perform prospective member calls and tours, assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Oversee regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities.…