Car Care Store Manager

2871 Plank Road, Fredericksburg, VA 22401

The starting base compensation for this position is $76,307 to $111,164 annually. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. This position is eligible to earn monthly incentive pay based upon store sales and overall performance. You’ll get Sundays off each week, and another day during the week off dependent on business need.

The primary purpose of this position is to drive sales attainment and ensure the profitability of the automotive facility by strategically managing inventory and fostering a high-performance sales environment. this role focuses on achieving net income growth through effective pricing strategies, promotional initiatives, and optimizing the sales process. Additionally, this position is responsible for implementing comprehensive technical and sales training programs to enhance the skills of the sales team, ensuring they are well-equipped with product knowledge and effective sales techniques.

By cultivating a motivated and knowledgeable workforce, this position plays a crucial role in enhancing customer satisfaction and loyalty, ultimately contributing to the facilities overall success.

• Staff Management and Development:
  Effectively hire staff and schedule associates to meet changing business needs. Evaluate staff performance, provide coaching, and counsel associates to ensure quality development, effectiveness, and productivity. Identify and schedule seminars, training programs, and schooling for technicians, service writers, and other personnel to maintain a technically competent staff.
• Customer Service and Relations:
  Consistently monitor and assure high-quality customer service by associates on a daily basis. Review necessary repairs with customers, address questions or concerns, and resolve problems or special requests, including authorizing special member services. Effectively and efficiently respond to customer complaints, maintaining high oversight both in the shop and at the front counter.
• Operational Oversight:
  Oversee the scheduling of repairs and maintenance, continually review facility efficiency, and implement changes to ensure optimal operations. Prepare weekly and monthly reports on Car Care facility operations for management review. Prepare and adhere to income and expense budgets, ensuring the facility meets annual revenue and net income goals while achieving budgeted sales.
• Technical Assistance and Compliance:
  Provide technical assistance to Car Care associates as needed. Act as the Health & Safety Officer, managing safety and shop compliance issues in line with OSHA and local laws. Stay current on EPA and environmental laws, advising the organization of changes affecting operations and services.
• Business Development and Community Engagement:
  Develop external business relationships to generate business and enhance the AAA Club Alliance (ACA) image in the community. Establish partnerships with vendors to offer a complete range of products and services beneficial to ACA. Participate in local and national automotive organizations to enhance ACA’s position within the industry and commitment to a cleaner environment.
• Process Improvement and Performance Management:
  Recommend process improvement opportunities to leadership to ensure ACA remains competitive. Facilitate the effective use of tools to maintain compliance and align with Key Performance Indicators. Lead the team to exceed Customer Satisfaction and Quality scores while meeting productivity goals.
• General Responsibilities:
  
  Maintain awareness of car care products and AAA’s services to…