Supervisor, Management, Event Management & Planning

Location Fun Land – Fredericksburg, VA

Position Type Part‑time (Hourly)

Company Overview Welcome to Five Star Parks & Attractions, where work is fun, growth is real, and every day makes an impact. Five Star isn’t just a rating or a name; we’re a team of people who love creating unforgettable moments. As a leader in the amusement and hospitality industry, Five Star Parks & Attractions brings energy to both indoor and outdoor family entertainment centers across the country.

From the first smile at the front door to the last high‑five of the day, we’re all about delivering experiences families, friends, and coworkers remember long after they leave. We are the largest privately owned operator of family entertainment centers in the U.S., offering more than a job—an inclusive environment where safety, trust, and a service mindset guide everything we do.

The Supervisor assists Operations Managers and the General Manager with real‑time operations that facilitate the maximization of resources (human and automated) to achieve customer satisfaction, productivity, schedule adherence, and economic goals.

• Assist managers in overseeing the daily operations of all crew at the facility
• Ensure pre‑shift stand‑up meetings are completed
• Document attendance issues following attendance policy
• Ensure inspections are completed; problems must be tagged and followed up
• Verify the park is clean and delegate cleaning duties to team members
• Approve timekeeping and ensure management staff clock‑in/out punches are approved each shift
• Complete daily schedule template the previous day to ensure all positions are covered
• Assess team and move crew around as needed
• Assess team for training and re‑training needs
• Field guest complaints
• Incident reports
• Assist Operations Managers in completing guest and team member incident reports as needed
• Help Manager ensure reports are completed and turned in within 24 hours
• Ensure team members who are injured are retrained if that was the cause
• If a team member needs medical attention call the Safety Manager immediately
• Work alongside crew as needed
• Fill in for breaks as needed
• Perform other duties and responsibilities as required or requested
• Schedule crew members for the designated location

• Support GM’s goal of ensuring team meets or exceeds turnover times
• Assist with ride audits if needed; retrain/coach as needed
• Update stand‑up meeting information and communicate changes to other operations managers
• Ensure the facility is well maintained, notifying GM of any needed repairs

This position assists Operations Managers and the General Manager in managing all employees of the department and is responsible for leadership, performance management and retention of crew members within the department.

While performing the duties of this job, the crew member is regularly required to talk or hear, stand, walk, bend, use hands, and reach with hands and arms. The employee may lift up to 50 lb at times.

• High School diploma or GED equivalent required

This is a part‑time position. Hours and days are determined by the General Manager. Evenings, weekends and some holidays may be required as job duties demand.

Notice of E-Verify Participation:
Five Star Parks & Attractions participates in the E-Verify program.

Five Star Parks & Attractions is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factors.

We actively promote diversity and inclusion within our workplace and encourage candidates from all backgrounds to apply.