Patient Care Coordinator, Embedded; Fredericksburg, VA

Patient Care Coordinator, Embedded (Fredericksburg, VA)

Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Ennoble Care’s clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including remote patient monitoring, behavioral health management, and chronic care management to ensure that our patients receive the highest quality of care by a team they know and trust.

We seek individuals who are driven to make a difference and embody our motto, “To Care is an Honor.” Join Ennoble Care today!

Ennoble Care is looking for a full‑time, experienced Patient Care Coordinator, Embedded that will work out of our client's senior‑living facilities in Fredericksburg, VA and the surrounding areas. This position is responsible for ensuring Ennoble Care is providing high‑quality care services. You will work with clinicians, staff, and patients to reach healthcare goals and keep the lines of communication open. Compassion, experience, and strong organization are essential.

• Complete individualized patient care plans and perform care management and care coordination services using Ennoble Care’s electronic medical record system.
• Frequent contact with patients to provide care coordination, support, and manage compliance with the care management programs to increase positive outcomes.
• Document all client communications (verbal or written) accurately.
• Communicate to and from Primary Care Clinician or designee regarding patient emergent needs and/or life‑threatening episodes and ensure comprehensive care plans are complete and accurate.
• Keep Team Supervisor informed of all issues pertinent to the care plan process.
• Work with cross‑organizational areas to meet the needs of Ennoble Care’s patients, their family members, and partner facilities.
• Become proficient with technology such as secure email, telephone system, electronic medical records, etc.
• Adhere to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications.
• Demonstrate excellent customer service skills, evidenced by positive feedback from customers and patients.
• Support team members in a positive, constructive manner.

• Utilization of a computer, telephone, copier, and other office equipment as necessary.

• Comfortable speaking on the phone or in‑person for large amounts of the day.
• Compassionate and empathetic toward patients and families, with exceptional customer service.
• Accurate note‑taking in a timely manner.
• Ability to multitask between patients and work streams while remaining organized and efficient.
• Thrives in a fast‑paced environment.
• Must work full‑time, Monday through Friday, daytime hours, in our client's senior‑living facilities.
• Proficient with computer applications, including Outlook and Microsoft Office.
• Knowledge of basic healthcare terms, conditions, and care principles.
• Passes a drug screen, background check, demonstrates a positive attitude, adaptability, teamwork, and a willingness to learn.

• Medical, Dental, Vision, Life Insurance, Short‑Term and Long‑Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.
• Paid Time Off
• Paid Office Holidays
• Paid Sick Time
• 401(k) with up to 3% company match
• Referral Program
• Pay‑on‑Demand (Payactiv): cash out earned money when and where you need it.

Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.