Licensed Assistant Manager - Fredericksburg, VA - LensCrafters

Lens Crafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At Lens Crafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

Lens Crafters is part of Essilor Luxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on Linked In.

The Assistant Manager acts as a leader in the absence of, or in support of the Store Manager, and behaves as a business owner within the marketplace and Lens Crafters organization. Represents Lens Crafters as the premier destination for all vision needs within the community and delivers key performance metrics.

• Delivers quality and improvement to meet or exceed all key performance indicators (KPIs):
  • Comp Sales, % Sales to Plan;
    Conversion & Customer Count, Comp Growth;
    Increased Traffic;
    Store Operating Profitability;
    Continuity of Care, Exam Growth & Retention Goals;
    Net Promoter Score;
    Current year objectives
• Demonstrates understanding of retail business and the capability to transfer knowledge to superior sales and business results. Learns and understands the competition and market trends.
• Supports the store manager in diagnosing the business and leverages the synergies of Retail, Lab and Doctor to drive positive results.
• Supports store business plans to maximize sales and profit, leverages strengths and addresses opportunities for recovery.
• Partners with store manager to lead a team through strong knowledge and skills.
• Provides training and guidance to team members.
• Delivers clear and constructive feedback in a timely manner.
• Informs store manager of any situation that may require development or disciplinary action of others.
• Supports recruiting, helps select high-caliber team, and creates a talent pipeline.
• Follows guidelines to optimally staff the store.
• Shows pride in the store appearance and executes visual directives.
• Strives to maintain positive working relationships with doctors.
• Adheres to and ensures compliance of the team to company policies and procedures. Meets or exceeds all goals.
• Anticipates problems before they occur; explores underlying reasons and root causes; strives for long-term solutions to problems.
• Maintains a safe working environment for all.
• Works a flexible schedule, including nights and weekends.
• Under current and valid state Opticianry license, perform the following:
  • Provides expertise and product knowledge on lens choices based on the patient’s vision needs and doctor prescription.
  • Adjusts and/or repairs eyewear.
  • Presents and dispenses eyewear and creates a lasting impression.
  • Performs accurate digital measurements.

• High School graduate or equivalent
• Current and valid state Opticianry license
• 1+ year(s) management/supervisory experience with direct reports
• Knowledge of retail operations, processes and policies
• Strong basic math skills
• Familiarity with cash register, computers and calculators
• Must have a strong command of the English language for all written correspondence and oral communication
• Demonstrated high-level of selling skills
• Proven ability to problem solve

• College degree or equivalent
• Previous experience in a leadership position within retail and customer service industry
• Knowledge of basic optics
• Knowledge of current store merchandise
• State licensure (if applicable) and/or ABO Certification in non-licensed…