Store Manager, Retail & Store Manager

Store Manager

Company:
Jos.

A. Bank Clothiers

Reports To:

District Manager

As a Store Manager you are expected to lead your store team to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence. This includes recruiting, hiring, and training a store team to achieve an exceptional customer experience.

• Inspire store team to achieve their best performance
• Execute to maximize growth and potential
• Create an engaged and inclusive store environment
• Elevate the customer experience through operational excellence
• Exceed customer expectations in all interactions

• Lead store staff in meeting sales, service, and operational expectations
• Set clear performance expectations and ensure store team training in sales, customer service, and operations to meet company standard
• Model company values and lead by example as an active coach
• Communicate priorities and sales-driving information effectively to ensure store staff is equipped to maximize business opportunities
• Guide team to identify, recommend, and implement changes to improve productivity
• Takes the lead role in recruiting for store and embraces diversity by creating an inclusive store environment

• Achieve store business plans, including sales, customer service and operational goals
• Develop game plans and follow up on execution to maximize sales and drive consistent performance results
• Partner and present opportunities with fact‑based information and recommendations while leveraging data (store reports) to make the right decisions
• Participate in driving business outreach opportunities and communicate leads to Multi‑Unit Manager and Business Outreach team
• Identify performance opportunities and partner with Regional Manager to develop a plan to address and manage issues effectively

• Ensure store schedule accuracy to ensure proper staffing to effectively execute initiatives, Ship‑from‑Store, operational tasks and maintain proper sales coverage to deliver on the customer promise
• Ensure store staff is trained on all internal operational functions
• Stay informed on corporate communication, directives, initiatives, policies, and procedures
• Implement store programs to increase efficiencies in sales, service, operations, and branding

• Create an engaged and inclusive store environment where opinions and contributions are recognized and valued
• Create a culture of learning and development, ensuring training tools are leveraged
• Serve as a role model to all store team members and provide enthusiastic motivational leadership
• Create a steady pipeline of external talent through recruitment
• Hold regular store meetings ensuring all store team members are up to date with all company directives

• Ensure store team is trained on the customer service expectations and creates an exceptional customer experience
• Lead store team to exceed customer expectations and achieve a high Net Promoter Score (NPS)
• Leverage all customer feedback to take appropriate actions and prevent or resolve customer concerns
• Ensure the store is visually set to brand standards and marketing initiatives are executed per company direction

• Minimum 3 years’ experience leading, managing, and developing retail teams
• Creative individual who demonstrates good judgement and is tuned into the pulse of the business
• Self‑motivated, results oriented, strategic thinker
• Strong organizational and leadership skills
• Excellent written and verbal communication skills
• Demonstrates active listening and problem solving skills
• Proven ability to train and develop high performing store teams
• Proficient in technology systems, applications, Microsoft Office, and video conferencing
• Ability to operate a computer and POS System

• Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and/or supplies, and see and distinguish between fabric patterns and colors

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.

Not Applicable

Full‑time

Other

Retail