Technical Sales, Quoting & Customer Service Specialist

Obsidian Solutions Group is seeking a Technical Sales, Quoting & Customer Service Specialist to support customers throughout the entire business relationship—from initial outreach and RFQ through production, delivery, and follow-on work. This individual serves as the primary point of contact for customers and coordinates closely with engineering, production, quality, and shipping to ensure responsive communication and a smooth customer experience.

The position combines business development, technical quoting, account management, and customer service. The balance among these responsibilities will shift based on customer demand, active opportunities, and business priorities.

• Identify and pursue new customers and manufacturing opportunities.
• Conduct outbound prospecting through phone, email, professional networks, industry contacts, and other approved channels.
• Respond quickly to inbound leads and qualify opportunities based on technical fit, timing, volume, and customer requirements.
• Develop relationships with engineers, buyers, program managers, supply-chain personnel, and other customer stakeholders.
• Learn customer requirements and recommend appropriate manufacturing processes and services.
• Follow up consistently on open quotations, inactive accounts, and previously postponed or lost opportunities.
• Manage opportunities from initial contact through quotation, negotiation, purchase order, and production handoff.
• Grow existing accounts by identifying additional parts, programs, and manufacturing needs.
• Coordinate customer calls, facility tours, sample builds, capability presentations, and technical discussions.
• Maintain an accurate sales pipeline and provide updates on opportunities, expected awards, and customer activity.
• Work toward established goals for new customer development, quote conversion, customer retention, and revenue growth.
• Represent the company professionally at customer meetings, trade shows, and industry events as needed.

• Receive and organize customer RFQs, drawings, CAD files, specifications, and supporting documentation.
• Review quantities, materials, finishes, tolerances, inspection requirements, packaging needs, and requested delivery dates.
• Identify missing, conflicting, or unclear information and obtain clarification from the customer.
• Prepare quotations using established machine rates, material costs, labor standards, lead times, and pricing guidelines.
• Estimate costs for additive manufacturing, urethane casting, finishing, painting, machining, assembly, inspection, packaging, and outside services.
• Review part geometry for basic manufacturability, build orientation, packing efficiency, support requirements, and post-processing needs.
• Coordinate with engineering, production, quality, and management when requirements fall outside established quoting standards.
• Present quotations clearly and explain pricing, lead time, process selection, assumptions, and available options.
• Review customer purchase orders against quotations and resolve discrepancies involving pricing, quantities, revisions, scope, or delivery.
• Ensure complete and accurate handoff of awarded work to production and operations personnel.

• Serve as the primary day-to-day point of contact for customers and clients.
• Provide timely and professional responses to customer questions, requests, and concerns.
• Send order acknowledgments and communicate production status, expected completion dates, shipping information, and schedule changes.
• Maintain regular communication throughout the order lifecycle rather than waiting for customers to request updates.
• Coordinate customer requests with production, engineering, quality, purchasing, and shipping personnel.
• Manage customer expectations when requirements, schedules, or production conditions change.
• Document changes to quantities, revisions, delivery requirements, and other order details.
• Help resolve routine issues involving quality, delivery, documentation, or order scope.
• Coordinate technical concerns and corrective-action requests with the appropriate internal personnel.
• Maintain strong customer relationships after delivery and identify opportunities for repeat or expanded business.
• Keep…