Support Associate, Social Work

Alliance Strategies is the parent company behind the brands we know and work with every day. Alliance Abroad, Geo Visions, Stepwest, Stepabroad, Wild Packs, and Teacher Lounge. Together, we’re part of a global team committed to creating life-changing work, study, and cultural exchange experiences.

Across our offices in 10 countries, we support participants, partners, and host organizations by connecting great people with meaningful opportunities. Whether it’s helping a teacher move to the US, a student land their first internship abroad, or a resort fill key roles with international talent, everything we do is about building pathways that make a real difference.

Do you enjoy working with people from around the world and facilitating cross-cultural experiences? If so, we have an exciting opportunity for you! Our company facilitates cultural exchange programs that allow exchange visitors to gain valuable international experience, learn new perspectives, and build friendships within U.S. communities.

As a Support Associate in the VA (Fredericksburg/ Caroline County/ Stafford County) region, you will provide support to exchange visitors in our Bridge

USA Summer Work Travel, Intern, and Trainee programs, helping ensure their experiences are successful and enriching.

• Serve as a primary point of contact for exchange visitors, providing timely, empathetic, and solution-oriented support.
• Conduct regular wellness check‑ins and ad‑hoc support to monitor adjustment, safety, and overall participant experience.
• Guide participants on practical needs such as housing, transportation, banking, Social Security, and workplace expectations.
• Identify early signs of distress or challenges and elevate to management as appropriate.
• Manage participant cases from intake through resolution, documenting all interactions in the case management system.
• Assess and triage participant issues, escalating urgent or high‑risk situations—such as mental health, safety, workplace conflicts—according to protocol.
• Coordinate with external agencies (police, hospitals, SSA, mental health providers) when necessary.
• Facilitate conflict resolution between participants and host employers while maintaining professionalism and program compliance.

• Deliver in‑person orientations covering program expectations, rules, participant rights/responsibilities, and available resources.
• Provide culturally sensitive guidance to ensure participants understand and navigate U.S. systems and workplace culture.

• Research, promote, organize, and host cultural events to facilitate meaningful exchange opportunities.
• Track participation and gather feedback to improve cultural engagement initiatives.
• Maintain relationships with local community organizations that support participants and host employers.

• Ensure accurate and timely SEVIS reporting, including program validations, address updates, and site‑of‑activity changes.
• Monitor participant and host compliance with U.S. Department of State regulations and organizational policies.
• Prepare documentation for audits, inspections, or regulatory requests.

• Participate in after‑hours on‑call rotations to respond to emergencies.
• Follow established emergency protocols and provide thorough follow‑up and documentation.
• Remain calm and professional while resolving urgent situations.
• Work cross‑functionally with Admissions, Compliance, Host Relations, and Support teams to resolve issues and improve processes.
• Report trends, recurring issues, and opportunities for improvement to leadership.
• Participate in ongoing training to enhance skills in regulatory compliance, crisis management, and cultural competency.

• Perform additional tasks and responsibilities as requested by management to support the success of the program, participants, and host employers.

• Minimum of one (1) year of experience in customer service, international exchange, education, hospitality, or a related field.
• Strong interpersonal and cross‑cultural communication skills; ability to work effectively with participants from diverse backgrounds.
• Ability to remain calm, empathetic, and solution‑focused when managing challenging situations.
• Proficiency with computers, Microsoft Office, and CRM/case management systems.
• Excellent verbal and written English communication; additional languages strongly preferred.
• Positive, proactive, and collaborative attitude with strong problem‑solving abilities.
• Personal interest in travel, cultural exchange, or experiential learning.
• Valid driver’s license and passport.

• Entry level

• Full-time

• Human Resources Services

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