Associé; e Service, Assurance vie, Centre de conseils; bilingue

Join to apply for the Associé(e) Service, Assurance vie, Centre de conseils (bilingue) role at RBC Insurance

We are recruiting for a start date in February 2026. Apply now to increase your chances of being selected.

We are looking for dynamic people motivated to help clients and thrive in a vibrant environment as part of the Service, Assurance vie, Centre de conseils RBC Assurances team.

• Respond efficiently to inbound calls from policy owners and brokers about policy updates, management and information communication.
• Respond to email inquiries from owners and brokers about their policies.
• Offer tailored insurance assistance to client needs.
• Analyze and report accurately all policy‑related information in a timely manner.
• Ensure consistency and quality of the client experience in every conversation by resolving issues yourself when possible, escalating only when necessary.
• Demonstrate solid knowledge of policies and communicate this information effectively to clients and brokers.
• Follow procedures efficiently and transparently during calls.

• Bilingual:
  French and English required, as you will serve a French and English speaking client base.
• Availability to work varying shifts; the center operates Monday–Friday 8 a.m.–8 p.m. EST.
• Strong verbal and written communication skills.
• High attention to detail and problem‑solving abilities.
• Strong customer service orientation (professional, warm and friendly attitude).
• Ability to use multiple systems simultaneously.

• Knowledge of individual life insurance products and policies.
• Experience in a call center.

• A comprehensive total rewards package that includes a competitive base salary and high earning potential.
• Competitive compensation and high earning potential.
• All the tools, training and support you need to grow your business and career.
• Flexible work‑life balance options.
• RBCA software tools to boost your productivity.

• Location:
  
  Meadowvale Business Park, 6880 Financial Dr, Mississauga, Canada.
• Hours:
  
  37.5 per week.
• Full‑time.
• RBC Insurance.
• Regular.
• Salary: employee.

Applications accepted until 12 January 2026.