Customer-Centric Evening Service Writer

Elevate customer service in our Service department as an Evening Service Writer, focusing on effective repair order management and communication.

Your role is central to achieving customer satisfaction and quick resolutions.

In this position, reporting to the Service Manager, you will greet customers and ensure their vehicle concerns are accurately documented. This role involves confirming warranty statuses, opening repair orders, and engaging with technicians. Your experience and strong computer skills will serve you well in this dynamic environment.

Key Responsibilities:

• Greet customers upon their arrival

• Create and manage repair orders thoroughly

• Confirm and process warranty claims efficiently

• Collaborate with technicians for customer updates

• Schedule upcoming preventive maintenance services

Requirements:

• Minimum 3 years’ automotive dealership experience

• Strong customer-focused service skills

• Proficient in Windows, MS Excel, and Word applications

• Experience with KARMAK is an advantage

• Ability to maintain an organized workspace

Deliver excellent service throughout the repair process by providing timely updates and managing customer expectations effectively.
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