Comtech Customer Service Technician Lead

Lead customer service initiatives as a Customer Service Technician with Comtech Telecommunications Corp. in New Brunswick, Canada. Apply your deep technical knowledge in VoIP and IP networking for effective issue management.

In this senior position, you will offer advanced support and troubleshooting for various customer issues related to hardware and software. Collaborate closely with engineers and product teams while handling escalated tickets. Also, facilitate customer meetings to gather information and ensure effective communication of resolutions.

Key Responsibilities:

• Provide expert troubleshooting for customer technical issues

• Work with engineers to resolve escalated tickets

• Facilitate customer calls and document outcomes

• Assess system configurations for continuous improvement

• Support troubleshooting during customer site visits

Requirements:

• 5+ years of experience in customer service and networking

• Strong VoIP and technical expertise in telecommunications

• Knowledge of cabling, switches, and routers

• Excellent interpersonal and communication skills

• Willingness to work flexible hours as necessary

Bring your technical acumen and exceptional customer service skills to Comtech's innovative team.
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