Customer Service Representative

Service New Brunswick Customer Service Representative, ASL 3 Open Competition Permanent Full-time 17386 (R85-2026/27-449) Fredericton

Service New Brunswick is seeking an individual to join the Fredericton team as a Customer Service Representative.

Working at Service New Brunswick is more than just a job — it’s an opportunity to build a meaningful career. Guided by our vision of "Elevating Service Excellence", our teams provide high-quality, innovative public services for customers with a focus on value for all New Brunswickers.

Known for our people-oriented workplace culture, we foster an environment where innovation, inclusivity, and teamwork are celebrated. We are proud to be recognized as one of Atlantic Canada's Top Employers for 2026!

At SNB, our people are at the heart of everything we do. We are:

• Human-Centered: We prioritize well-being and flexibility for our employees.
• Driven by Growth: We invest in your professional development and career advancement.
• Celebrating Excellence: We recognize and reward outstanding contributions.
• United by
  
  Purpose:
  
  Every project you work on makes a real difference for New Brunswickers.
• Empowered to Decide: We trust our teams to make decisions and innovate boldly.

With offices and locations in most New Brunswick cities and a wide variety of positions and job roles, SNB offers unmatched opportunities for growth and impact, including an employee recognition program, a mentoring program, training & development opportunities, employee townhalls and ongoing leadership development.

As a member of the Service Centre, you will be responsible to provide over‑the-counter government services to the public in accordance with related acts, policies, and procedures. Responsibilities will include but are not limited to:

• Assisting and supporting clients as they access government services.
• Examining and verifying customer information to ensure accuracy based on established requirements and guidelines.
• Accessing and processing electronic forms and information while updating customer records and processing payments.
• Effective cash handling and balancing.
• Performing other related tasks as required.
• Experience processing complex computerized transactions
• Candidates will be required to undergo Criminal History Clearance prior to appointment
• You must be eligible for appointment as Commissioner of Oaths which requires you to be over the age of 19, have a clear background check and be a Canadian Citizen.
• Some weekday evening and Saturday morning work hours will also be required.
• Some travel to other Service Centres within the region may be required therefore candidates must possess a valid New Brunswick driver’s license and have their own means of transportation.
• Analytical Thinking
• Client Service Orientation
• Commitment to Learning
• Effective Interactive Communication
• Results Orientation
• Self-Confidence
• Teamwork and Cooperation
• Ability to Use Office Technology, Software, and Applications
• Records and Information Management

If you’re interested in learning more about our team and how our customer service representatives make the lives of New Brunswickers better on a daily basis.

High school or GED supplemented by a one (1) year related post-secondary diploma plus a minimum of three years of customer service or related work experience. Subject to the response to this competition, an equivalent combination of education, training and experience may be considered.

Written and spoken competence in English and French is required. Please state your language capability.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your…