Resource Administrator​/Education Coordinator; Equipment Pool

Closing Date:
June 12th, 2026 at 4:00 PM

Transformative Teaching & Learning promotes a strong culture of teaching & learning excellence, helps educators and faculties develop and deliver excellent course and curricula, supports educator's use of instructional technology and media, andfacilitatesthe development and use of exceptional teaching & learning spaces, both physical and virtual.

Full-time | Continuing | Fredericton | On-Campus

Standard

Work Hours:

Mon - Fri | 8:45 am - 5:00 pm | 36.25 hours per week

Additional

Working Conditions:

• Valid driver's license required and the ability to operate an automatic transmission van
• Flexibility in working hours, including after-hours support, events, and conferences

Salary Range: $25.34 - $31.61 per hour

Reporting to the Manager Technology Enhanced Learning, the Resource Administrator/Education Coordinator (Equipment Pool) is accountable for the daily operations of the equipment pool (ePool), the day-to-day supervision of part-time and student staff, and serving as the primary instructional and technical resource for hardware loan and AV for events, including hybrid and live casting.

• Apply technical knowledge of AV equipment and system integration to deliver effective customer service and problem resolution.
• Follow policies and procedures for Equipment Pool operations while maintaining a positive service image across the UNB community.
• Deliver specialized technical and logistical support for conferences, hybrid classes, awards ceremonies, and other events.
• Advise on appropriate equipment, systems, and procedures to meet event and instructional needs.
• Maintain the delivery vehicle in a clean and reliable condition and record mileage and maintenance.
• Provide walk-up counter service to support audio-visual and equipment needs.
• Engage clients with courtesy, tact, and professionalism while serving multiple requests simultaneously.
• Book equipment for short-term loans and events.
• Advise on technical issues, equipment selection, and usage challenges.
• Coordinate equipment deliveries and pickups to optimize resources and scheduling.
• Monitor and follow up on overdue equipment returns.
• Train users on audio-visual equipment, videoconferencing systems, smart classrooms, and instructional technologies.
• Oversee daily workflows and provide guidance to student staff within the Technology-Enhanced Learning Equipment Pool.
• Support planning and training initiatives for student staff.
• Maintain current knowledge of classroom and AV technology upgrades and coordinate with ITS on related issues.
• Assist with equipment upgrades, purchases, and inventory planning to meet community demand.
• Ensure all equipment remains clean, functional, and ready for use.
• Maintain ongoing learning to support the convergence of audio-visual, multimedia, and information technologies.
• Manage cash sales, chargebacks, and invoices, and complete required documentation for billing and record keeping.
• Prepare and submit monthly financial statements for materials and services.
• Track equipment loans and repairs.
• Support other departments that use Web Checkout, including Forestry, Geology, and ITS.

• Community College diploma in multimedia, information technology, computer science, or a related field.
• Minimum 2 years experience working with and troubleshooting audio-visual, multimedia, and information technology equipment.
• Demonstrated excellence in customer service, analytical, and interpersonal communication skills.
• Experience with inventory management systems and process.
• Familiar with Apple and Windows software and devices.

• Ability to handle clients with courtesy, calmness, tact, and diplomacy, including in high‑pressure or time‑sensitive situations.
• Ability to work effectively as a member of a small team and support colleagues across related service units.
• Ability to manage multiple clients and tasks simultaneously in a fast‑paced environment.
• Ability to provide day‑to‑day supervision and guidance to student staff; previous team lead experience is an asset.
• Must be able to lift and carry equipment up to 50 lbs.

WHY CHOOSE UNB?
UNB…