Student Appeals Officer, Academic Affairs

Who we need
Reporting to the Associate Registrar, Appeals, we are hiring a Student Appeals Officer, Academic Affairs to oversee the administration of academic appeals and academic conduct matters for our New Brunswick campus. In this role, you will support students through the appeals process with professionalism, discretion, and empathy while ensuring the University’s academic policies and standards are upheld.

You will gather and review case information, prepare documentation for Program-level and Standing Committee reviews, and ensure decisions are accurately recorded and implemented within institutional systems. Working closely with academic leaders and administrative teams, you will coordinate cases from submission through resolution, maintaining clear communication, thorough documentation, and efficient case progression. Your work will help ensure students receive fair and transparent outcomes while safeguarding the integrity of the University’s academic policies.

This is an existing full-time role working in a hybrid environment, with two days remote and three days on-site, including Wednesdays.

What’s in it for you?
Impact on student experience. You will play a meaningful role in supporting students during challenging moments in their academic journey. By helping students understand the appeals process, documentation requirements, and potential outcomes, you will ensure they receive fair consideration and clear guidance during a high-stakes period in their studies.

Influence on academic integrity. Appeals and academic conduct decisions require careful interpretation of policy, strong documentation practices, and sound judgment. Your work will help ensure policies are applied consistently and that decisions are supported by clear evidence, protecting both student rights and the integrity of the University’s academic standards.

Cross-functional exposure. This role sits at the intersection of multiple teams. You will collaborate with academic leadership, instructors, registrarial teams, student services, accessibility partners, and the Office of Student Rights and Responsibilities to coordinate cases and support fair outcomes.

Professional development. No two cases are the same.

This role offers the opportunity to build specialized expertise in policy interpretation, complex case management, and student support while gaining exposure to how different academic and administrative teams work together across the University.

As our new Student Appeals Officer, Academic Affairs, you will:

Manage end-to-end case coordination.  You will intake, triage, investigate, and review academic appeals and conduct cases. You will gather and review evidence, including Brightspace grade books, Turnitin reports, transcripts, and supporting documentation. You will prepare case summaries and committee materials, issue decision communications, and implement outcomes within institutional systems.

Support students through the appeals process.  You will communicate with students throughout the appeal process, explaining appeal grounds, timelines, documentation requirements, and potential outcomes in clear, accessible language. You may meet with students by phone or video to help them understand the process and next steps when situations are complex or sensitive.

Maintain documentation and case tracking.  You will maintain case records, documentation, and communications using case management tools and shared systems. You will prepare committee agendas, assemble case files, track case progress, and maintain documentation archives to support reporting and compliance requirements.

Collaborate cross-functionally.  You will work closely with Deans, Program Chairs, instructors, practicum teams, student services, accessibility and accommodations, and registrarial teams to coordinate case reviews and ensure outcomes are implemented accurately across departments.

Build your policy knowledge.  You will develop a strong understanding of institutional academic policies, Academic Calendar requirements, and Ministry-mandated conditions governing admission, academic progress, and graduation.

Apply policies and support regulatory compliance. …