Student Appeals Officer, Academic Affairs

At Yorkville University and Toronto Film School, we believe education is more than the pursuit of knowledge – it is a catalyst for transformation. Our mission, grounded in democratizing education, is to create access for learners from every background and empower them to achieve their aspirations and advance their careers.

We are committed to delivering rigorous, flexible programs that are both personally fulfilling and professionally rewarding, while contributing to the betterment of society. Since 2004, Yorkville has been among Canada’s few private, for-profit, fully accredited degree-granting universities, with campuses in Ontario, British Columbia, and New Brunswick. Together with Toronto Film School, we offer creative and academic pathways at both the college and university levels, cultivating a multidisciplinary environment where innovation and the arts converge.

Our community is vibrant and diverse. Many of our learners are adults balancing education with careers and personal commitments. Every member of our team – whether in teaching, operations, or technology – is dedicated to removing barriers and expanding access. Together, we deliver flexible, industry-informed learning that leads to meaningful opportunities.

Who we need

Reporting to the Associate Registrar, Appeals, we are hiring a Student Appeals Officer, Academic Affairs to oversee the administration of academic appeals and academic conduct matters for our New Brunswick campus. In this role, you will support students through the appeals process with professionalism, discretion, and empathy while ensuring the University’s academic policies and standards are upheld.

You will gather and review case information, prepare documentation for Program-level and Standing Committee reviews, and ensure decisions are accurately recorded and implemented within institutional systems. Working closely with academic leaders and administrative teams, you will coordinate cases from submission through resolution, maintaining clear communication, thorough documentation, and efficient case progression. Your work will help ensure students receive fair and transparent outcomes while safeguarding the integrity of the University’s academic policies.

This is an existing full-time role working in a hybrid environment, with two days remote and three days on-site, including Wednesdays.

What’s in it for you?

Impact on student experience. You will play a meaningful role in supporting students during challenging moments in their academic journey. By helping students understand the appeals process, documentation requirements, and potential outcomes, you will ensure they receive fair consideration and clear guidance during a high-stakes period in their studies.

Influence on academic integrity. Appeals and academic conduct decisions require careful interpretation of policy, strong documentation practices, and sound judgment. Your work will help ensure policies are applied consistently and that decisions are supported by clear evidence, protecting both student rights and the integrity of the University’s academic standards.

Cross-functional exposure. This role sits at the intersection of multiple teams. You will collaborate with academic leadership, instructors, registrarial teams, student services, accessibility partners, and the Office of Student Rights and Responsibilities to coordinate cases and support fair outcomes.

Professional development. No two cases are the same. This role offers the opportunity to build specialized expertise in policy interpretation, complex case management, and student support while gaining exposure to how different academic and administrative teams work together across the University.

As our new Student Appeals Officer, Academic Affairs, you will:

• Manage end-to-end case coordination. You will intake, triage, investigate, and review academic appeals and conduct cases. You will gather and review evidence, including Brightspace grade books, Turnitin reports, transcripts, and supporting documentation. You will prepare case summaries and committee materials, issue decision communications, and implement outcomes within institutional systems.
• Support…