Deposits and Estates Officer

The Deposits & Estates Officer provides subject matter expertise and support for the credit union’s deposit and estate services, ensuring compliance with applicable legislation, regulations, policies, and procedures. The position acts as the primary resource to branches and supports departments on complex deposit and estate matters. This role also leads operational initiatives and projects, provides technical coaching and guidance to staff, and acts as a backup to the Manager, Deposits & Estates.

The Deposits & Estates Officer provides subject matter expertise and support for the credit union’s deposit and estate services, ensuring compliance with applicable legislation, regulations, policies, and procedures. The position acts as the primary resource to branches and supports departments on complex deposit and estate matters. This role also leads operational initiatives and projects, provides technical coaching and guidance to staff, and acts as a backup to the Manager, Deposits & Estates.

• Retail Deposit & Estate Administration
• Handles complex deposit and estate matters escalated by the Deposit Administrators and escalates matters beyond the scope of the role as required.
• Provides subject matter expertise and guidance regarding registered investments, non-registered deposits, share deposits, estate administration, powers of attorney, trust accounts, beneficiary designations, and CRA reporting requirements.
• Processes estate and death claims, including processing payouts and preparing required documentation.
• Assists with annual reporting requirements related to registered and non-registered investment products.
• Supports the completion and review of investment procedures and reports in accordance with regulatory requirements.
• Reviews deposit and estate records to ensure accuracy, completeness, and compliance with established procedures.
• Technical Leadership
• Acts as the subject matter expert for complex deposit and estate administration matters.
• Provides technical coaching, guidance, and knowledge transfer to department, branch, and support staff.
• Develops and maintains job aids, procedural documentation, and training resources and provides input into operational decision-making, workflow priorities, and service delivery improvements.
• Project Support
• Supports the Manager, Deposits & Estates and participates in departmental initiatives, projects, operational improvements, and cross-functional project teams.
• Coordinates and supports implementation activities for new products, services, regulatory requirements, and system enhancements, including planning, training, testing, and post-implementation support.
• Conducts research, testing, and validation activities and assists with the development and implementation of departmental procedures, forms, documents, and processes.
• Supports the identification of operational efficiencies and recommends improvements to service delivery methods and procedures.
• Risk Management & Compliance
• Assists in the introduction and revision of procedures as required to meet audit, legislative, and policy requirements.
• Monitors legislative and regulatory changes impacting deposit and estate services and recommends operational changes as required.
• Assists with internal and external audits and responds to audit inquiries as required.

successfully completed a post-secondary certificate or diploma program (1-2 years) in Business, or a related discipline plus have 2 to 3 years’ experience in a finance, accounting or deposit processing environment; or an equivalent combination of training and experience.

• Proficient knowledge of registered and non-registered deposit products and…