Administrative Services

Who we are

The work we do has a positive impact on our communities and helps improve the everyday lives of New Brunswickers. Together, we are over 45,000 New Brunswickers who are passionate problem‑solvers, who make a difference and are proud to call New Brunswick home.

The Department of Transportation and Infrastructure’s mission is to contribute to New Brunswick’s economy and quality of life by providing and supporting sustainable infrastructure that allows for the safe and efficient movement of people, goods and government services to the public. Not only is the department responsible for managing over 18,000 kilometres of provincial highways, it also manages the planning, design and construction of hospitals, schools and other government buildings.

The Radio Communications Branch is responsible for the provision of Radio Communications services for all government departments and agencies. The Branch provides contract management of the New Brunswick Trunked Mobile Radio (NBTMR) system, the province’s P25 Digital Public Safety Grade Radio System. The NBTMR provides mission‑critical services to various provincial, federal and municipal stakeholders.

Operating from a highly secure centre and reporting to the Shift Supervisor, the PMCC Mobile Communication Operator’s responsibilities include but are not limited to:

• answering and assessing incoming calls through effective communication with callers requesting emergency and non‑emergency assistance;
• providing accurate and timely information to the public and several organisations at all levels of government during stressful situations;
• accessing and relaying highly sensitive and restricted information to authorised personnel and/or Public Safety Officers;
• coordinating interoperable radio connection during multi‑agency events with NB 911 and Public Safety Agencies;
• receiving and responding to inquiries, incident notifications and complaints from the public;
• retrieving and recording information from multiple communication and technology systems; and
• maintaining up‑to‑date information on NB 511 Road condition information systems.

Open 24/7, 365 days per year – Operators are required to work various shifts on both a scheduled and on‑call basis.

Highly secure centre with security cameras and swipe‑card access.

You will be part of the Branch’s emergency response team which is mobilised during times of emergencies and extreme weather events. You must have the ability to report to the Fredericton regional radio office within one (1) hour of being called.

We promote a scent‑reduced environment.

• Analytical Thinking/Judgment
• Concern for Order
• Effective Interactive Communication
• Flexibility
• Integrity
• Teamwork and Cooperation

• Graduation from high school or GED.
• Plus, a minimum of a one (1) year post‑secondary diploma in a related field.
• Minimum of five (5) years experience in customer service such as a high‑volume contact centre, dispatching or exposure to public safety environments is preferred.
• Proficient use of multiple computer programmes and telephone.
• Successful candidates will be required to undergo a criminal history clearance and security clearance check.
• An equivalent combination of education, training and experience may be considered.
• Written and spoken competence in English and spoken competence in French is required. Please state your language capability.
• Applicants must clearly demonstrate the essential qualifications to be given further consideration.
• Résumés should be in chronological order specifying education and employment in months and years including part‑time and full‑time employment.
• Please ensure that your preferred language of assessment is identified in your résumé.

• Preference may be given to candidates that demonstrate the following assets: dispatcher experience; public safety experience.
• Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.