Bilingual Booking Team Specialist Job Fredericton area,New Brunswick Canada,Healthcare

The Opportunity

Providing outstanding patient care is a cornerstone of our business. As a Booking Team Specialist, you are responsible for administrative functions related to assisting patients with documents, appointments, and gathering patient information that will be used to determine what services are necessary. The Booking Team Specialist demonstrates strong internal and external customer service skills and a high level of knowledge relating to organizational services and processes.

Responsibilities

Responsible for scheduling and coordinating appointments for patients into designated clinic days and Health Care Practitioner schedules

Work with the team to provide input on the day-to-day administrative duties that align with business strategies and goals

Responsible for answering all phone calls and email queries from patients, licensed producers, business partners and other parties promptly

Ensure that incoming referrals, faxes, and prescriptions are responded to and acted upon in a timely manner

Assist with scanning and indexing medical records

Create and update patients' electronic health records

Provide administrative reports and make corrections to ensure accurate record keeping

Refer all inquiries to the appropriate individuals, divisions, or departments across the organization

Prepare correspondence between medical providers and their patients

Provide exceptional quality customer service to patients at all times

Ensure that job activities are aligned with established strategic business goals and targets

Maintain professional and technical knowledge by studying all information and updates provided by supervisors and the management team through attending all meetings and reviewing all internal emails and relative procedural data bases.

Communicate any complaints, problems and concerns to the appropriate individuals or departments

Adhere to confidentiality policies with all data, including patients, employee and operational data

Adhere to quality assurance and compliance with all regulatory requirements

Attend scheduled department staff meetings and provide regular reporting to the team lead

Participate in continuing education activities

Assist in the orientation of new staff

Other duties as assigned

Experience

Bilingualism (English/French) is required for this role.

Shifts - Available Monday to Friday
8am-6pm EST and Saturday 8:30am-6pm EST

Strong Customer Service Experience Excellent listening and communication skills

Strong administrative skills

Sincere compassion and empathy for the needs of customers

A strong sense of personal integrity and confidentiality

Ability to define processes and contribute to the growth of the team

Ability to work independently

A medical background would be an asset

Ability to work variable shifts


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