Business Analyst

Job Description – Business Analyst 2
Requisition : RQ00339
Client: Service New Brunswick (SNB) – Business Application Services
Project: Student Financial Services Modernization Initiative
Location: Fredericton, New Brunswick (Remote/Hybrid – Onsite as required)
Contract Duration: Up to 250 Days with Possible Extension up to 1 Year
Start Date: On or after June 29, 2026


Position Overview
Service New Brunswick (SNB), in partnership with the Student Financial Services Division (SFS) of the Department of Post-Secondary Education, Training and Labour (PETL), is seeking an experienced Business Analyst 2 to support the modernization and enhancement of the Student Financial Services platform.
The initiative focuses on improving client experience through modern online services, secure self-service functionality, enhanced communication capabilities, streamlined application processing, data migration, and automation of administrative services. The successful candidate will work closely with technical teams, stakeholders, and subject matter experts to support the design, development, integration, and implementation of enterprise-level business applications.
The Business Analyst will support public-facing functionality enhancements and integrations with PETL’s existing internal Student Financial Services systems while contributing to Agile delivery practices and enterprise transformation initiatives.
Mandatory Requirements (M1 – M4)
M1 – Education

• University Degree or Post-Secondary Diploma in Information Technology, Computer Science, Business Analysis, or an equivalent program.

• Minimum 5 years of IM/IT experience related to:
• Design of business applications
• Development and implementation support
• Maintenance and enhancement of enterprise systems
• Business and systems analysis activities

• Minimum 3–5 years of experience as a Business Analyst in enterprise-level application delivery environments.

• Demonstrated spoken and written English communication skills with the ability to interact effectively with technical and business stakeholders.

• 3–5 years of demonstrated hands-on experience conducting:
• Remote and in-person workshops
• Stakeholder facilitation sessions
• Requirements elicitation using probing questions
• Current state and future state analysis
• Enterprise-level application analysis and design activities

• 3–5 years of experience documenting:
• Business processes
• Application workflows
• Process flow diagrams
• Interfaces between:
• Application sub-systems
• Existing and new systems
• External enterprise systems

• 3–5 years of demonstrated experience creating and managing:
• Requirements Traceability Matrix (RTM)
• Product backlog
• User stories
• Wireframes and prototypes
• User acceptance criteria
• User Acceptance Testing (UAT) oversight and coordination

• 3–5 years of experience performing:
• Business process analysis
• Use case development
• Stakeholder engagement across cross-functional teams
• Business transformation initiatives
• Application customization analysis

• 3–5 years of demonstrated competency in:
• Interactive communication
• Collaboration with technical and business teams
• Team-oriented project environments
• Stakeholder relationship management

• Current certification from a recognized professional business analysis organization is considered an asset:
• PMI-PBA
• IIBA-CBAP
• Equivalent BA certification

• 1–3 years of experience working within Canadian government or public sector project environments.

• 1–3 years of demonstrated experience using:
• Agile methodologies
• SAFe framework
• Similar iterative delivery methodologies

• 1–3 years of experience using Azure Dev Ops for:
• Backlog management
• User story tracking
• Sprint planning
• Task management
• Reporting

• 1–3 years of experience designing:
• User interfaces
• Mobile-responsive…