SAP ISU​/ICM Consultant

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Position: SAP IS-U / ICM Consultant

Experience Level: 4–6 Years

Location: Canada

We are looking for a talented SAP Consultant with experience in either SAP IS-U or Investigative Case Management (ICM) to support our utility business operations. The successful candidate will play a key role in designing, configuring, and optimizing case management workflows to address customer issues, detect fraud, and ensure compliance with regulatory standards.

Key Responsibilities:

• Workflow Optimization: Design and implement efficient case management processes to streamline issue resolution and improve operational performance.
• Fraud Detection & Prevention: Develop investigative strategies to identify and mitigate fraudulent activities, protecting company assets.
• Regulatory Compliance: Ensure case management practices align with evolving regulatory requirements to reduce legal and financial risks.
• System Utilization: Leverage expertise in SAP IS-U or ICM to maximize system capabilities and enhance return on technology investments.

Required Skills & Qualifications:

• 4–6 years of experience with SAP IS-U or SAP ICM modules.
• Strong understanding of utility industry processes and case management best practices.
• Experience in workflow design, fraud mitigation, and compliance integration.
• Excellent analytical, communication, and problem-solving skills.

• Mid-Senior level

• Contract

• Information Technology

• IT Services and IT Consulting

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