Deskside Support Technician - Fredericton

Join the IT support team in Fredericton as a Deskside Support Technician, specializing in hardware and software troubleshooting. Provide vital assistance in maintaining and resolving technical issues effectively.

In this full-time or part-time role, you will need 3-5 years of hands-on deskside support experience and expertise in hardware break-fix services. You will be responsible for managing installations and upgrades, ensuring clients receive exceptional service. The position requires independent problem-solving skills and the ability to liaise with customers for efficient support.

Key Responsibilities:

• Execute intermediate-to-advanced hardware break-fix services

• Perform software installations and support upgrades

• Provide assistance for network-related activities

• Collaborate with customers to understand their technical needs

• Complete calls from the National Dispatch center efficiently

Requirements:

• 3-5 years of desktops support expertise

• A+ certification and additional Cisco or Microsoft certification

• Robust troubleshooting and communication skills

• Willingness to work flexible schedules

• IT diploma from an accredited institution

Become a key player in delivering exceptional technical support as a Deskside Support Technician in Fredericton.
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