More jobs:
Sailpoint Technical Support
Job in
Fredericton, New Brunswick, A3A, Canada
Listed on 2026-06-06
Listing for:
Yochana
Full Time
position Listed on 2026-06-06
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support -
Customer Service/HelpDesk
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Purpose
Ensure candidates have robust communication skills, customer interaction experience, and minimum SailPoint ISC functional knowledge.
Communication Skills (Mandatory)- Ability to clearly explain technical concepts in straightforward, customer-friendly language
- Comfortable participating in and leading customer calls
- Structured communication approach (problem - analysis - solution)
- Explicit written communication (emails, chat responses)
- Asks clarifying questions and avoids assumptions
- Direct customer-facing experience (calls, demos, troubleshooting, KT sessions)
- Experience handling customer queries independently or with minimal support
- Understanding of customer expectations around clarity, timelines, and ownership
- Basic understanding of SailPoint Identity Security Cloud and its purpose
- Awareness of identity lifecycle concepts
- Conceptual understanding of authoritative vs authentication sources
- High-level understanding of connectors
- Awareness of Tenant Connectivity activities
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