Telecom Operations Specialist at Genesys

Enhance global messaging services with Genesys as a Telecom Operations Specialist in Ontario, Canada. Support seamless onboarding and regulatory compliance while optimizing customer communication strategies.

This full-time role focuses on operational excellence and execution in messaging services. You will manage onboarding processes and ensure compliance with various regulatory requirements. Collaborate with internal teams and external carriers to enhance system performance and improve customer engagement metrics.

Key Responsibilities:

• Manage provisioning and activation of messaging channels

• Drive customer onboarding with actionable technical guidance

• Ensure compliance with regulatory requirements through documentation

• Investigate and resolve delivery issues efficiently

• Coordinate with telecom carriers and messaging vendors

Requirements:

• Bachelor’s degree or equivalent experience required

• Strong project management and organizational skills

• Excellent written and verbal communication abilities

• Proven problem-solving mentality with a customer focus

• Comfort with technical systems and workflows

Deliver reliable messaging services and improve customer experiences in this impactful role with Genesys.
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