Sr. Project Manager

At Viral Nation, we specialize in building social-first ecosystems for brands to connect with the modern consumer journey. Our integrated solutions align strategy, talent, media, and technology with culturally relevant creativity to scale the world’s fastest-growing digital brands. Viral Nation offers a fluid, creative, and growth-oriented environment that will support your ambitions to apply your talents in an open, collaborative, and fast-paced culture.

Our ability to stay at the forefront of the industry has fuelled our success and will guide us in paving the path forward. We’re driven to push boundaries and think beyond today to deliver strategies, and we’re just getting started.

While we continuously exceed our goals, we need your help – our success is only as great as our people. Strong performance leads to high expectations, and we must keep raising the bar!

The Senior Operational Project Manager owns the operational rhythm of Viral Nation’s agency delivery. Sitting within the PMO and embedded across Client Services, Strategy, Creative & Content, Paid Media, Business Intelligence, and Creator Relations, you ensure multi-client engagements are resourced, on track, and delivering measurable outcomes. You translate strategic business objectives into executable operational plans—managing backlogs, optimizing resource allocation, enforcing delivery cadences, and surfacing risks before they become client-facing problems.

The role also flexes into social creative production coordination when volume spikes or cross-functional dependencies demand it, managing content delivery timelines and ensuring assets move from brief to published on schedule.

This is a role for someone with a founder mentality: you see a gap, you fill it. You don’t wait to be told that a workflow is broken or that a delivery is slipping—you step in, solve the problem, and build a system so it doesn’t happen again. We’re looking for someone who is hungry to grow their scope, eager to take on new challenges, and energized by the pace of agency life rather than overwhelmed by it.

You will oversee a portfolio of concurrent operational initiatives and ongoing service delivery across diverse clients, each with unique timelines, team compositions, and delivery cadences. Campaign complexity and resource demands fluctuate throughout the year; the role requires planning for this variability, managing capacity effectively, and making professional judgments regarding scope, resource trade-offs, and process escalations independently. The scope will grow with the right person in the seat.

This role is the connective tissue between the PMO and the rest of Viral Nation’s operating system:

• Cross-functional delivery coordination: Partner with Client Services, Strategy, Paid Media, BI, Creator Relations, and COE leads to manage delivery timelines, handoffs, and dependencies across concurrent engagements. When the client asks “where does this stand?” or “are we on track for the quarter?”—that answer is informed by the operational cadence you manage. When campaigns involve creator or UGC content, you coordinate delivery timelines and understand how approval sequences and usage rights windows affect overall campaign delivery.
• Creative production coordination: While a dedicated Creative PM leads day-to-day studio production, you provide operational support for content delivery workflows when volume spikes, new engagements ramp, or cross-functional dependencies require coordination. This includes managing production timelines across social platforms (Instagram Reels, Tik Tok, You Tube Shorts, Stories, carousels, static posts), coordinating revision cycles, tracking multi-format asset delivery, and ensuring creative-to-media and creative-to-client handoffs land on time.
  
  You don’t need to be a creative director, but you need to understand how social content moves from brief to published and where bottlenecks typically occur.
• Resource management & capacity planning: Manage resource allocation and utilization across teams and concurrent client engagements, partnering with Creative PMs on production resourcing as needed. Balance workload,…