Sailpoint Technical Support Fredericton

Purpose  Ensure candidates have robust communication skills, customer interaction experience, and minimum SailPoint ISC functional knowledge.
Communication Skills (Mandatory)   Ability to clearly explain technical concepts in straightforward, customer-friendly language
Comfortable participating in and leading customer calls
Structured communication approach (problem - analysis - solution)
Explicit written communication (emails, chat responses)
Asks clarifying questions and avoids assumptions
Customer Interaction Experience (Mandatory)   Direct customer-facing experience (calls, demos, troubleshooting, KT sessions)
Experience handling customer queries independently or with minimal support
Understanding of customer expectations around clarity, timelines, and ownership
SailPoint ISC Functional Knowledge   Basic understanding of SailPoint Identity Security Cloud and its purpose
Awareness of identity lifecycle concepts
Conceptual understanding of authoritative vs authentication sources
High-level understanding of connectors
Awareness of Tenant Connectivity activities

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