Senior Technical Support Analyst

As a Technical Support Analyst for Wealth Systems, you will provide technical assistance and support to internal teams and end‑users. Your responsibilities include ensuring the smooth operation of wealth management software, troubleshooting issues, diagnosing problems, and offering timely solutions.

• Provide timely and professional technical support for Wealth Management systems, addressing user inquiries and technical issues related to system functionalities, integrations, and performance.
• Analyze, diagnose, and resolve system issues related to wealth management platforms; use SQL querying tools to create and/or modify queries for data gathering.
• Monitor the performance of wealth systems, identify potential issues, and implement preventive measures to maintain system stability.
• Assist end‑users by providing training on how to submit incidents correctly, and create and maintain user manuals and documentation.
• Collaborate closely with development, infrastructure, and product teams to resolve system bugs, implement fixes, and contribute to system improvements.
• Manage and prioritize support tickets, ensuring timely resolution of critical issues, and escalating unresolved issues to senior technical staff as necessary.
• Assist in the planning and execution of system upgrades, patches, and updates to ensure optimal performance and compliance.
• Provide regular status reports on system performance, ongoing support tickets, and relevant metrics to management.

• Education:
  
  Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Experience:
  
  Minimum 2‑3 years in technical support, preferably supporting financial or wealth‑management systems.
• Technical
  
  Skills:
  
  Knowledge of support ticketing systems such as Service Now and JIRA; proficiency troubleshooting servers, databases, and applications; familiarity with SQL databases and querying tools; experience with system integrations and APIs.
• Problem‑Solving:
  Ability to quickly diagnose and resolve issues with a strong focus on customer satisfaction.
• Communication:
  Excellent written and verbal communication skills; ability to explain technical issues to non‑technical users.
• Team Player:
  Ability to collaborate effectively with internal IT teams and engage business stakeholders to improve system stability and security.
• Attention to Detail:
  Strong analytical abilities to ensure systems run optimally.
• Preferred Qualifications:
  
  Understanding of wealth‑management systems; knowledge of financial industry standards, regulations, and compliance requirements.

Base salary range: $69,500 – $119,500, depending on experience, skills, education, and budget. Salary may vary by geographic location. Eligible for a bonus program.

Benefits include: health insurance coverage, wellness programs, life and disability insurance, retirement savings plans, paid leave, education programs, paid holidays and vacation time, and other subsidized or fully paid offerings.

In‑office model requiring onsite presence four days per week to support collaboration and business needs.

CI Financial Corp. and all of our affiliates (“CI”) are committed to fair and accessible employment practices and provide reasonable accommodations for persons with disabilities. If you require accommodations to apply or interview, please contact or call 416‑364‑1145 ext. 4747.