Manager, Digital Design & Delivery

Overview

Are you a visionary leader who can bridge the gap between technical design and enterprise strategy? Do you thrive on creating the systems and standards that empower multidisciplinary teams to excel? At Dillon, we are in the midst of a tech‑driven evolution, and we are looking for a Manager, Digital Design & Delivery to fill an existing position. This role can be based at any one of our Calgary, Edmonton, Winnipeg, Brandon, Saint John, Fredericton, Moncton or St.

John’s offices. Reporting to the Director, Practice Operations, you will join a culture where innovation is encouraged and your leadership will directly impact the quality and efficiency of our national operations.

Success in this role will be defined by the establishment of clear enterprise standards, improved consistency in project delivery, and the successful adoption of digital workflows across practices.

• Enterprise Leadership & Alignment
  • Establish and maintain a firm‑wide digital modeling framework, including CADD, BIM, and data standards, to move beyond basic output toward a data‑driven delivery model.
  • Ensure that digital workflows and deliverables are aligned with client needs and standards across a diverse range of practices.
  • Develop a comprehensive framework that promotes the adoption of enterprise templates and workflows to reduce regional silos and manual rework.
  • Navigate organizational transitions by building consensus among technical leaders and demonstrating the value of standardized practices.
  • Provide the oversight necessary to ensure that enterprise standards are integrated into project delivery and QA/QC processes nationwide.
  • Establish mechanisms to drive adoption and ensure adherence to enterprise standards, including integration with project start‑up and QA/QC processes.
• Practice & Resource Integration
  • Partner with practice leadership to identify and work through a network of practice, discipline, and team‑based leaders and subject matter experts to ensure a clear path for standards adoption and technical feedback.
  • Provide clear direction on roles and responsibilities within this network to support effective rollout, adoption, and ongoing support of digital standards.
  • Work across the firm’s organizational structure to ensure digital standards are effectively integrated into the day‑to‑day work of our design teams.
  • Provide strategic oversight of the digital design resource pool, including evaluation and management of external delivery partners to ensure flexible capacity.
  • Oversee training and onboarding initiatives to ensure our technical staff are equipped to excel within our evolving digital ecosystem.
  • Assess and determine when to leverage external delivery partners to support capacity needs or specialized capabilities, ensuring alignment with quality, efficiency, and business objectives.
• Industry & Vendor Connectivity
  • Serve as the primary lead for design software vendors and industry partners, working in coordination with IT on licensing, infrastructure, and system alignment.
  • Stay actively connected to AEC industry trends to ensure Dillon’s delivery models remain competitive and future‑ready.
  • Evaluate and recommend new tools and plugins based on their ability to drive productivity and enterprise‑wide value.
• Operational Excellence
  • Coordinate with IT and Practice Leadership to manage software upgrades and testing to ensure a seamless experience for project teams.
  • Analyze design‑to‑delivery processes to identify opportunities for automation and efficiency.
  • Develop and execute a 12–24 month Digital Delivery Roadmap that supports the firm’s long‑term business plan and innovation goals. This roadmap will serve as the essential foundation for scaling design automation, generative design, and Digital Twin integration.

What you bring to the team:

• Demonstrated ability to lead change and drive adoption of new processes, tools, and ways of working across diverse teams.
• Exceptional stakeholder engagement skills and the ability to articulate a vision and build buy‑in across all levels of the firm.
• A sharp eye for identifying inefficiencies and a passion for creating scalable, repeatable solutions.
• A…