ServiceNow Developer-CMDB

This range is provided by Raso
360. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

CA $45.00/hr - CA $55.00/hr

• Design, build, and maintain Service Now CMDB structures in alignment with the Common Service Data Model (CSDM 4.0/5.0).
• Configure and troubleshoot Service Now Discovery and Service Mapping to ensure accurate, near-real-time population of CI relationships.
• Configure and maintain the Service Now Service Mapping capability to accurately represent the relationships and dependencies between IT infrastructure and Service.
• Leverage Service Now discovery to automate the identification of applications, infrastructure, and service ensuring real-time accuracy or service maps.
• Create and refine Service maps to enhance visibility across the entire IT environment, covering applications, networks, databases, and services.
• Partner with stakeholders across infrastructure, application, and business teams to map services from top-down and bottom-up perspectives.
• Collaborate with IT teams to gather requirements and ensure service maps align with services and objectives.
• Integrate CMDB with Incident, Change, Problem, and IT Asset Management processes to support ITIL v4 alignment and regulatory compliance.
• Monitor data quality through KPIs (e.g., completeness, compliance, correctness) and drive remediation efforts.
• Lead root cause analysis of discovery or mapping failures and perform corrective action scripting or configuration.
• Collaborate with security, compliance, and architecture teams to align service mapping to broader enterprise goals (e.g., audit readiness, cyber asset inventory, DR planning).
• Identify opportunities to continuously improve Marriott’s service mapping process by leveraging Service Now features such as automated updates, analytics, and predictive impact.
• Act as the subject matter expert for Service Now Service Mapping, leveraging industry best practices to guide the development and governance of service maps across Marriott’s extensive IT landscape. Propose strategic to Service Now Service Mapping capabilities to improve visibility, accuracy, and control over the IT ecosystem.

Education & Experience

• 5 to 7 years of experience with Service Now CMDB and Discovery, including administration and customization.
• 4+ years of hands‑on experience with Service Now Service Mapping, including troubleshooting, pattern design, and multi‑layer service modeling.
• 4+ years’ experience in IT Infrastructure and service management.
• Deep knowledge of CSDM, CI lifecycle management, and data governance.
• Experience troubleshooting probe failures, discovery logs, and mapping gaps.
• Knowledge of hybrid infrastructure environments (cloud/on‑prem), containerized services, or microservices.
• Strong understanding of ITIL processes, especially Change, Incident, and Problem Management.
• Ability to communicate technical findings to non‑technical stakeholders.
• Strong analytics skills with a focus on identifying and resolving service mapping inaccuracies and optimizing discovery processes.

• Service Now Certified Implementation Specialist – Discovery and/or CMDB
• Service Now Certified Implementation Specialist – ITSM
• Service Now Certified Implementation Specialist – ITOM
• Service Now Certified Administrator (CSA)
• Experience with automation tools and data normalization (e.g., Data Certification, Normalization Engine)

Mid‑Senior level

Contract

Information Technology and Engineering

IT Services and IT Consulting