Security Analyst

Who We Are

Bulletproof is an award‑winning IT, security, and compliance partner helping organizations operate with confidence.

For more than 20 years, we’ve supported public and private sector organizations across North America and beyond with innovative, Microsoft‑powered solutions that reduce risk, modernize environments, and drive real business outcomes.

What sets us apart is our ability to deliver from strategy to execution. Customers choose Bulletproof as their one partner across IT, security, compliance, and managed services
-from 24/7 SOC operations and managed IT to cloud transformation, governance, and professional services.

Our impact is global, our work is industry‑recognized, and our focus is practical, flexible solutions that work in the real world.

At Bulletproof, technology matters but people come first. Our vision is to serve, secure, and empower the world through people and technology, one customer at a time. When you join Bulletproof, you join a team that values ownership, innovation, and meaningful impact while giving you room to grow alongside leaders in the industry.

• Challenging Work
  - We love solving highly complex problems. Across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they’re passionate about.
• Great People
  - We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success.
• Global Impact
  - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large.
• Diversity, Equity and Inclusion
  - We celebrate each other’s differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen.

Provide security support on a shift 24X7X365 basis. This involves handling events such as identifying user security issues, extensive troubleshooting, and coordinating resolution or restore using a variety of applications and testing tools. The events can include hardware/software failures as well as security breaches, threats, or network connectivity issues. Regularly provide high-level proactive technical support, including security configurations, security policy modification recommendation, and diagnostics of remote network issues.

• Perform the detailed and repeatable execution of all operational tasks as documented in SOC processes and subordinate procedures.
• Monitor the SOC main event tools for security events.
• Close or elevate security events as necessary.
• Update all relevant documentation such as shift logs and tickets, procedures.
• Identify impact of incidents on systems, and using available tools determine if data was infiltrated.
• Document and maintain a knowledge base of alarms (false positives and false negatives, blacklists, whitelists) that IDS and IPS encounter.
• Serve as work area experts for security/information assurance policy recommendations.
• Gather intelligence from sources outside the SOC (both internal and external sources) and leverage for operations.
• Escalate incidents to applicable Bulletproof entities and or Bulletproof Customers for remediation.
• Build relationships with other Bulletproof operations units to strengthen customer security posture.
• Ensure security events and incidents are detected and escalated in a timely manner.
• Provide analysis and investigation to determine if alerts or security events warrant incident classification.
• Track incidents through to final resolution.
• Perform incident triage to include determining scope, urgency, and potential impact.
• Drive the Information Fusion Procedure where various data inputs are gathered, analyzed and presented in a meaningful, actionable manner.
• Responsible for long term analysis and investigation into our customer’s network activity, and the creation of custom logic to detect unique or previously undetectable attacks on our customer information assets.

• Bachelor’s degree in computer…