User support technician

CUSTOM KART INC.
Job details   Salary 30.00 hourly / 30 to 35 hours per week
Terms of employment Permanent employment Full time
Secondary (high) school graduation certificate
Experience  1 to less than 7 months
Work setting   Relocation costs not covered by employer
Willing to relocate
Shopping centre or mall
Responsibilities   Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Provide business systems, network and Internet support to users in response to identified difficulties
Perform Web-server backup and recovery operations
Provide customer service
Computer and technology knowledge   iOS
Work conditions and physical capabilities   Standing for extended periods
Personal suitability   Client focus
Efficient interpersonal skills
Initiative
Organized
Team player
Ability to multitask
Time management
Commission
Group insurance benefits
Other benefits   Free parking available
Learning/training paid by employer
Paid time off (volunteering or personal days)
Team building opportunities
Equal Employment Opportunity Statement  This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for persons with disabilities  Offers mentorship, coaching and/or networking opportunities for persons with disabilities
Provides awareness training to employees to create a welcoming work environment for persons with disabilities

Support for newcomers and refugees  Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
Supports newcomers and/or refugees with foreign credential recognition
Offers mentorship programs that pair newcomers and/or refugees with experienced employees
Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
Does not require Canadian work experience

Support for youths  Offers on-the-job training tailored to youth
Offers mentorship, coaching and/or networking opportunities for youth
Provides awareness training to employees to create a welcoming work environment for youth

Support for Veterans  Offers mentorship, coaching and/or networking opportunities for Veterans
Provides awareness training to employees to create a welcoming work environment for Veterans
Supports Veterans in translating their military skills and experience into the language of the civilian job market

Support for Indigenous people  Offers mentorship, coaching and/or networking opportunities for Indigenous workers
Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers  Applies hiring policies that discourage age discrimination
Provides staff with awareness training to create a welcoming work environment for mature workers
Offers mentorship, coaching and/or networking opportunities for mature workers

Supports for visible minorities  Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
Offers mentorship programs that pair members of visible minorities with experienced employees
Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

Who can apply for this job?
You can apply if you are:
a permanent resident of Canada
a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada . The employer will not respond to your application.
Advertised until  

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