Strategic IT Operations Manager Florenceville

Lead transformation in IT service delivery with a global food manufacturing leader based in Florenceville, NB. This hybrid role focuses on redefining IT operations through AI and automation.

Our client seeks an operational powerhouse to drive a proactive approach in IT Service Management. With over 10 years in IT Operations and 3 years in senior leadership, you'll bridge gaps in Service Desk, IAM, and Infrastructure Operations. Your expertise in AI-driven platforms will ensure a shift towards a Zero Service Desk model.

Key Responsibilities:

• Drive strategic transformation using self-healing services

• Deploy AIOps for predictive incident management

• Own accountability for performance and customer experience

• Lead resolution for high-severity incidents

• Govern third-party vendors to meet SLAs

Requirements:

• 10+ years in IT Operations, 3+ years in leadership

• Expertise in IAM and ITIL frameworks

• Experience with AI-driven Service Desk solutions

• Strong technical understanding of AIOps

• Proven track record in vendor management

Deliver innovative IT service solutions as part of your role in Florenceville.
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