Senior Business Systems Analyst; M365​/SharePoint Information Management

Senior Business Systems Analyst (M365 / SharePoint Information Management)

Role: Senior Business Systems Analyst (Level
3)

Location: Remote (Occasional onsite meetings in Fredericton or Dieppe, New Brunswick)

Duration: July 2026 – October 2026 (Up to 55 Billable Days)

Employment Type: Contract

Service New Brunswick (SNB) is seeking a highly experienced Senior Business Systems Analyst (BSA) to support the Office of the Ombud in designing and implementing a secure Microsoft 365-based Information Management solution.

The successful consultant will lead requirements gathering, information architecture design, governance planning, SharePoint Online implementation planning, migration readiness activities, and stakeholder engagement. This role requires extensive expertise in Microsoft 365 technologies, SharePoint Online, Information & Records Management, business analysis, and public-sector environments.

The Office of the Ombud manages highly confidential information and requires a secure, role-based information management framework aligned with provincial legislation, policies, and industry best practices.

• Modernize collaboration and information management using:
  Microsoft 365, SharePoint Online, Microsoft Teams, One Drive, Microsoft Copilot for Microsoft 365
• Design a secure, role-based information architecture.
• Establish governance, records management, and information management practices.
• Plan and support migration of legacy file systems into SharePoint Online.
• Implement metadata standards, access controls, workflows, and support procedures.

Conduct stakeholder interviews across multiple locations and remote teams.

Perform workload analysis and data mapping exercises.

Assess current-state environments including:

• Identity Management
• Devices and Endpoints
• Network Infrastructure
• Existing File Systems
• Governance Processes

Develop project plans, timelines, resource plans, and migration readiness assessments.

Gather, analyze, validate, and document business and technical requirements.

Identify and document:

• Business Processes
• Information Flows
• Decision Flows
• Reporting Requirements
• Security Requirements

Facilitate workshops and requirements sessions.

Translate business needs into functional and technical specifications.

Design information management frameworks and records management structures.

Define:

• Content Types
• Records Classifications
• Governance Standards

Support requirements related to:

• Investigations
• Records Retention
• Privacy and Compliance
• Search and Discovery

Assist with policy development and information management best practices.

Design SharePoint Online site and hub architecture.

Develop:

• Site Structures
• Document Libraries
• Metadata Frameworks
• Content Types
• Site Columns

Create workflows and process documentation.

Produce architecture diagrams and supporting documentation.

Define role-based security and access models.

Support implementation of:

• Conditional Access Policies
• Least-Privilege Access Controls
• Segregation of Duties Models

Document security and governance frameworks.

Conduct content inventories and file assessments.

Perform ROT Analysis (Redundant, Obsolete, Trivial content).

Develop migration readiness plans and scorecards.

Map legacy content structures to SharePoint Online.

Support migration tool selection and migration runbook development.

Assist with pilot migrations, testing, validation, reconciliation, and cutover activities.

Produce high-quality business and technical documentation.

Create:

• Functional Specifications
• Technical Specifications
• Process Flow Diagrams
• Migration Documentation
• Governance Documentation

Communicate effectively with technical and non-technical stakeholders.

Participate in project meetings, workshops, status reporting, and project governance activities.

Minimum 15 years of Information Technology experience.

Minimum 10 years of experience as a Business Systems…