Technical Support Analyst at JDI IT
Job in
Fredericton, New Brunswick, A3A, Canada
Listed on 2026-07-02
Listing for:
Irving Equipment Limited
Full Time
position Listed on 2026-07-02
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, IT Business Analyst
Job Description & How to Apply Below
In this full-time position, you'll be the first point of contact for internal users needing assistance. Key duties include resolving hardware and software issues, handling escalation processes, and contributing to knowledge base documentation.
Your role supports a continuous improvement ethos in IT operations.
Key Responsibilities:
• Address incident reports and IT inquiries promptly
• Respond to support requests across various platforms
• Troubleshoot and resolve end-user tech issues
• Guide users through effective IT solutions
• Own tickets from intake to resolution
Requirements:
• University degree or college diploma in IT
• Familiarity with desktop apps like Office 365 and Teams
• Experience with end-user computing technologies
• Strong analytical and troubleshooting abilities
• Basic knowledge of networking and Active Directory
Enhance service delivery at JDI IT with your technical skills and commitment to customer satisfaction.
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