Technical Support Analyst at JDI IT

Join JDI IT as a Technical Support Analyst, where you will manage technology inquiries and service requests. This role emphasizes strong customer service and effective communication.

In this full-time position, you'll be the first point of contact for internal users needing assistance. Key duties include resolving hardware and software issues, handling escalation processes, and contributing to knowledge base documentation.

Your role supports a continuous improvement ethos in IT operations.

Key Responsibilities:

• Address incident reports and IT inquiries promptly

• Respond to support requests across various platforms

• Troubleshoot and resolve end-user tech issues

• Guide users through effective IT solutions

• Own tickets from intake to resolution

Requirements:

• University degree or college diploma in IT

• Familiarity with desktop apps like Office 365 and Teams

• Experience with end-user computing technologies

• Strong analytical and troubleshooting abilities

• Basic knowledge of networking and Active Directory

Enhance service delivery at JDI IT with your technical skills and commitment to customer satisfaction.
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