Technical Support Analyst

Position: Technical Support Analyst at Bulletproof
Join Bulletproof as a Technical Support Analyst for a flexible 3-month assignment, operating from 1PM-9PM AST. Deliver exceptional technical support and service in a global environment.

The ideal candidate will thrive in a fast-paced setting with the capacity to meet deadlines. You will provide first-line technical support, responding to customer inquiries via calls and emails. This role requires maintaining Microsoft environments and efficient ticket management using service desk software.

Key Responsibilities:

• Answer incoming calls for technical support

• Respond to emails regarding technical issues

• Provide first-line technical/customer support promptly

• Maintain enterprise Microsoft environments

• Create and manage tickets using service desk software

Requirements:

• 2-5 years in a similar technical role

• College diploma in information technology or equivalent experience

• Strong knowledge of Microsoft Windows and Office 365

• Excellent communication and customer service orientation

• Ability to work independently and manage multiple tasks

Become a vital part of Bulletproof's dedicated team, delivering essential IT support and solutions.
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