Service Desk Support at JDI IT

Position: Service Desk Support Role at JDI IT
Elevate your career as a Service Desk Support Analyst with JDI IT, where you’re the key support for internal technology needs. This full-time position promises a dynamic environment focused on user satisfaction and technical problem-solving.

As a key member of the Service Desk, you will handle incident reporting and service requests through various channels, ensuring effective resolution of IT issues. This role encourages growth in technical skills and a continuous improvement mindset across IT operations.

Key Responsibilities:

• Serve as the main point of contact for IT issues

• Provide timely responses through phone, chat, and ticketing

• Offer robust technical support and assistance

• Troubleshoot software and hardware-related issues

• Document processes and maintain ticketing records

Requirements:

• IT-related university degree or diploma

• Experience with Windows OS and Office Suite

• Familiarity with Active Directory and tech support

• Ability to analyze and prioritize multiple tasks

• Customer service experience and strong communication skills

Become a vital component of the JDI IT team by providing unparalleled support and user experience.
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