End User Services Specialist

Job Overview

The Systems Engineer (End User Services) will lead the technical implementation and operations of CI Financial’s End‑User Technologies, including Office 365, MFA, Azure AD, Endpoint Technology and SSO solutions. The role focuses on delivering secure, scalable, and modern workplace solutions across identity, collaboration, and end‑user access while driving innovation and continuous improvement.

• Administer and support the Microsoft 365 environment, including Exchange Online, SharePoint Online, Teams, and One Drive.
• Manage and maintain identity and access management solutions, including SSO and MFA (Okta, Cisco Duo considered assets).
• Administer and support security and compliance configurations within Microsoft 365.
• Collaborate with internal teams and vendors to administer, support, and continuously improve Microsoft Teams Rooms and AV collaboration technologies.
• Participate in project‑based initiatives related to Microsoft 365 enhancements, migrations, and new technology implementations.
• Provide Level3 support for Microsoft 365 and identity platforms.
• Collaborate with stakeholders and vendors to troubleshoot cloud services issues.
• Monitor platform performance, service health, and availability.
• Participate in incident, problem, and change management processes.
• Develop and maintain documentation and procedures.
• Identify automation opportunities using Power Shell.
• Provide after‑hours support as part of on‑call rotation.

• 5+ years administering Microsoft environments.
• 5+ years administering Microsoft 365.
• Experience with MFA and SSO (Okta, Cisco Duo).
• Experience supporting Microsoft Teams Rooms and AV technologies.
• Experience supporting enterprise IT projects.
• Post‑secondary education in IT or related field, or equivalent experience.
• Microsoft
  365 or security certification preferred.

• Advanced knowledge of Microsoft 365 and Entra .
• Strong understanding of MFA and Conditional Access.
• Power Shell scripting skills.
• Effective troubleshooting and root‑cause analysis.
• Strong communication skills.
• Ability to drive continuous improvement.
• Ability to work independently and in teams.

• Travel between locations as required.
• Standard office environment; onsite four days per week to support collaboration and business needs.
• On‑call rotation participation.
• Occasional overtime.
• Occasional lifting.

Anticipated base salary range: $55,000 to $95,000, depending on experience, skills, education, and budget. Salary may vary by geographic location. In addition to base salary, this position is eligible for participation in a bonus program.

Benefits include health insurance coverage, wellness programs, life and disability insurance, retirement savings plans, paid leave programs, education‑related programs, paid holidays and vacation time, and many other company‑sponsored benefits. The Company offers additional perks such as training reimbursement, paid professional designations, an employee savings plan (ESP), corporate discount program, enhanced group benefits, parental leave, top‑up program, paid time off for volunteering, and a modern headquarters location.

CI Financial is an independent company offering global wealth management and asset management advisory services. Since 1965, CI has consistently responded to evolving investor needs, maintaining a commitment to high‑quality investments and advice.

CI Financial Corp. and all affiliates (“CI”) are committed to fair and accessible employment practices and provide reasonable accommodations for persons with disabilities. For accommodation requests, contact  or call 416‑364‑1145 ext. 4747.