Technical Support Lead at Comtech Telecommunications

Elevate your technical career with Comtech Telecommunications Corp. as a Senior Customer Service Technician Support in New Brunswick, specializing in advanced troubleshooting and network solutions.

This senior position engages you in tackling complex technical inquiries, aiding both customers and Tier I & II technicians. You'll be responsible for managing escalations, facilitating customer calls, and ensuring seamless communication across departments. Your expertise in network technologies will be crucial in resolving issues effectively and efficiently.

Key Responsibilities:

• Provide advanced technical assistance to resolve issues

• Host and moderate customer support calls

• Collaborate with engineering to solve escalated tickets

• Review and elevate system configurations for issues

• Conduct on-site visits for detailed troubleshooting

Requirements:

• 5+ years in a Network Operating Center or customer support

• Strong expertise in VoIP and IP networking

• Knowledge of Cisco hardware and network configurations

• Proficient with Microsoft Office applications

• Must be fluent in English;
French is beneficial

Use your skills in customer service and network troubleshooting to support Comtech’s mission for technological excellence in New Brunswick.
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