Lead Data Analytics Engineer at Xplore

Transform customer analytics with Xplore Inc. as a Lead Data Analytics Engineer, focusing on AI-driven insights in a hybrid role. This position combines strategic decision-making with advanced analytics and storytelling capabilities.

Ideal candidates will have at least 5 years of experience in analytics, emphasizing skills in Databricks, customer intelligence, and self-service analytics. The role entails designing impactful dashboards and utilizing AI technologies to enhance operational efficiencies, all while translating complex data narratives into actionable insights.

Key Responsibilities:

• Perform detailed customer and operational analytics

• Analyze contact center data and operational KPIs

• Develop intuitive Databricks applications and analytics products

• Create executive dashboards that emphasize storytelling

• Foster AI-driven decision support capabilities

Requirements:

• 5 years of relevant analytics experience required

• Expertise in Databricks, SQL, and large dataset analysis

• Proven track record in executive presentation and storytelling

• Experience leveraging AI for analytics and insights

• Strong communications and analytical problem-solving skills

Lead the evolution of data analytics at Xplore and deliver impactful customer insights.
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