Senior QA Analyst – Salesforce Health Cloud

Fredericton, Canada | Posted on 10/06/2026

Senior QA Analyst – Salesforce Health Cloud

Client: Service New Brunswick (SNB) – Social Development

Requisition: SNB – SD – QA Analyst

Location: Remote, with optional onsite work in Fredericton, NB

Contract: October 19, 2026 – December 31, 2026 - Possible Extensions

Schedule: Monday–Friday, 8:15 AM–4:30 PM AST

Work Arrangement: Remote or onsite

Engagement: Full-time contract

Service New Brunswick (SNB) is seeking an experienced Quality Assurance (QA) Analyst to support the Digital Transformation initiatives within the Department of Social Development.

Social Development has been using Salesforce technology since 2022 to support the delivery of social services, including service applications, client needs assessments, care plans, monitoring, and reporting.

The successful QA Analyst will play a leadership role in ensuring the quality, stability, reliability, and performance of Salesforce-based applications
, with particular emphasis on Salesforce Health Cloud and Service Cloud
.

The resource will be responsible for developing and executing manual and automated test cases, test plans, regression testing, integration testing, data validation, defect management, QA reporting, and quality strategy
. The QA Analyst will work closely with development teams, business stakeholders, product owners, and support teams and will participate in requirement reviews to identify potential defects early in the development lifecycle.

• Develop, maintain, and execute comprehensive QA strategies and test plans
  .
• Participate in the development of project-level test plans and QA procedures.
• Review business and technical requirements and perform requirements/gap analysis
  .
• Identify potential defects and quality risks early in the SDLC.
• Establish appropriate approaches for manual versus automated testing
  .
• Create and maintain QA reports, testing documentation, and quality metrics.

• Design, develop, document, maintain, and execute manual and automated test cases
  .
• Perform functional and non-functional testing.
• Execute test cases for Salesforce releases, upgrades, enhancements, and new functionality.
• Maintain repositories of manual and automated test cases based on requirements and change requests.
• Develop and maintain performance testing initiatives in accordance with QA best practices.
• Test Salesforce Health Cloud and Service Cloud functionality.
• Test complex Case Management and workflow automation within Salesforce data models.
• Validate Salesforce CRM business processes, configurations, workflows, and functionality.
• Test Salesforce access, permissions, roles, profiles, sharing, and security models.
• Validate complex CRM data objects and business rules.
• Test Salesforce features and functionality against established best practices.

• Perform testing related to data integrity and data quality
  .
• Validate complex CRM data objects and associated data-quality rules.
• Participate in data migration testing
  , including test planning, execution, reconciliation, and validation.
• Validate data accuracy before, during, and after migration.
• Perform end-to-end integration testing between Salesforce/CRM and external systems.
• Validate interfaces, integrations, data exchanges, and downstream/upstream system interactions.

The successful candidate must understand the basic implementation and testing of Salesforce Omni Studio
, including:

• Flex Cards
• Omni Scripts
• Data Raptors
• Integration Procedures
• Expression Sets
• Decision Matrices / Decision Metrics

• Develop and execute automated tests where appropriate.
• Experience with QA/testing tools such as:
• Selenium
• Support the…