Client Service Representative

About the Position  This role will consist of preparing accurate bottle orders for delivery to clients throughout the Atlantic region and processing samples received. The successful candidate must be capable of working in a fast‑paced environment and meeting strict deadlines while maintaining a strong focus on customer service.
Responsibilities   Welcome clients and couriers to the sample receiving area
Prepare bottle orders and sample preservatives for packing and shipping
Package and ship samples using appropriate couriers and procedures
Organise, prioritise, and track orders
Review and double‑check bottle orders prepared by others for errors
Receive supplies and distribute to the appropriate department
Process return shipments for laboratory supplies
Take weekly stock counts
Maintain inventory control of sample bottles and general lab and shipping supplies
Deliver late shipments to couriers and others as required
Deliver / pick‑up of shipments, as required
Trace lost/late shipments and/or customer claims of lost shipments
Provide excellent customer service to clients and couriers
Clean and manage coolers after sample login
Ensure sample receiving area is clean, organised, and presentable at all times
Receive samples / coolers
Unpack and layout all samples from each submission in the order of the submission
Label verification
Basic building maintenance
Provide general assistance to support regional operations as required
Follow internal Standard Operating Procedures and schedules while ensuring analytical quality procedures are adhered to
Observe established safety regulations and comply with all ALS health and safety policies and procedures
Other duties as assigned by the Lab Supervisor or Regional Manager
Required Knowledge, Skills & Abilities   Good English communication skills (auditory, verbal, writing, and reading) as required
Ability to use Microsoft Office (Word, Excel, and Outlook) on a basic level
Basic computer skills
Ability to perform repetitive tasks correctly in a fast‑paced environment
Good organisational skills with the ability to meet strict deadlines such as Turnaround Times (TAT) and holding requirements
Ability to work independently and as part of a team
A strong work ethic and willingness to own varied tasks as required
A commitment to excellence and a client‑focused attitude
Physical Demands   Ability to lift up to 50 lbs./23 kg on a regular basis and carry for short distances
Extensive walking or movement, bending, and kneeling for a full shift
Manual dexterity to perform intricate and/or repetitive tasks
Wear issued personal protective equipment (PPE) such as dust masks, gloves, etc. when required
Benefits  An estimated hourly pay of $22.27 CAD at the time of posting. Individual compensation is determined by factors such as job‑related skills, relevant experience, education and/or training. Comprehensive benefit package specific to your work status including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programmes.

Additional vacation days for years of service. Business support for education or training after 9 months with the company.

Please note:

Benefits vary based on employee status.
Equal Employment Opportunity Statement  ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy‑related conditions, genetic information and any other characteristics protected by the law.

We invite resumes from all interested parties, including women, First Nations, Metis and Inuit persons, members of minority groups, and persons living with disabilities. ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

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