Service Coordinator

Position Summary

The Parts Advisor is responsible for supporting customers and service technicians by identifying, sourcing, and supplying parts and accessories. This role plays a key part in maintaining inventory accuracy, delivering exceptional customer service, and ensuring efficient day-to-day operations within the parts department.

• Assist customers (in-person, phone, and email) with parts inquiries, pricing, and availability
• Identify and source parts using catalogs, vendor systems, and internal software
• Process parts sales transactions and maintain accurate records
• Support Service Technicians by supplying required parts in a timely manner
• Manage inventory including receiving, stocking, restocking, and cycle counts
• Monitor inventory levels and place orders to maintain appropriate stock while minimizing obsolescence
• Communicate with vendors regarding pricing, availability, and order issues
• Evaluate pricing and verify invoices for accuracy
• Pick, pack, and ship parts orders, including local deliveries as required
• Provide technical guidance on parts selection, installation, and alternatives when needed
• Resolve customer concerns related to parts availability, pricing, or quality
• Maintain a clean, organized, and safe work environment
• Operate equipment such as forklifts as required
• Contribute to continuous improvement of processes and department efficiency

• Previous experience in a Parts, Inventory, or Customer Service role (equipment industry preferred)
• Knowledge of agricultural, construction, or heavy equipment parts considered an asset
• Strong mechanical aptitude and problem-solving skills
• Experience with inventory systems, POS systems, and computer-based parts lookup tools
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication and customer service skills
• Valid driver’s license required
• Forklift certification and/or Pesticide Applicator License considered assets
• Customer-focused with a strong attention to detail
• Organized with effective time management skills
• Adaptable and able to work both independently and within a team
• Reliable with a strong work ethic
• Ability to lift and handle parts as required