Care Coordinator; RNCA; PC

PC26016, Full time temporary, Fredericton, NB

RNCA

NBNU

Full time temporary

1.0

Starting with 0800hr to 1600hr Monday-Friday. Subject to change due to operational requirements.

As soon as possible

January 3, 2028

As per collective agreement

Written and spoken competence in English is required.

September 16, 2026

Imagine a career where, at the end of every day, you know you've made a positive difference in the lives of people who need your help.

NB Health Link (NBHL) leverages technological solutions and innovative clinical delivery models to provide access to care for New Brunswickers who don't have a family doctor or nurse practitioner. The program provides patients who are registered with the program access to a network of family doctors, physician assistants and nurse practitioners throughout the province - offering in-person, telephone and online appointments in both official languages.

As part of NBHL, your role is vital in our province's overall health. Join an integrated team of health care professionals, dedicated to providing New Brunswickers with outstanding, highly coordinated primary health care.

Reporting to the Manager, the Care Coordinator is a key member of the interdisciplinary team.

Using clinical triage protocols, technology platforms, critical thinking, communication tools and other resources, the triage nurse identifies the most appropriate care path for patients of the program. Assisting the physician in the clinical setting can be the main responsibility when in a remote clinical setting.

As employees of EM/ANB Inc., Care Coordinators are responsible to patients, families, and colleagues by participating in and supporting safety-related initiatives and fostering a culture of learning. The priority remains the safety of patients, caregivers, and the workplace

Ensure patient records contain all relevant medical information;

Provide clinical care to individuals or defined patient populations through the effective application of clinical judgement, computer-based decision support software, appropriate evidence-based clinical guidelines and other relevant information databases/resources.

Using in-depth clinical knowledge, apply process to identify patient needs, risk and safety issues, educational opportunities and appropriate care pathway;

Demonstrate compliance with all program specific performance metrics, participate in the evaluation and/or measurement of these metrics, and plays an active role in improving personal, team and program performance

Uses expert knowledge and professional judgment to assess the patient’s chief complaint/concern and provides approved interventions based on caller needs;

Review care path recommendation with the patient that are congruent with evidence base practice

Builds credible and therapeutic relationship with the patient by communicating effectively, articulating information clearly, and using appropriate language, clarifying the message to the receiver, validating understanding and demonstrating cultural competence.

Process calls and online inquires based on NBHL’s Policies and Procedures.

Adheres to processes to provide service in a care effective and time efficient manner for all patients.

Identify and assess appropriate patients for alternate services and communicate information to service provider;

Maintain effective working relationships with physicians and nurse practitioners, hospital unit managers and staff, community agencies and partners;

Promote and communicate the care plan goals to the NBHL Interdisciplinary Health Care Team;

Lead and participate in…