Store Manager - York

Overview

Lead an exceptional team in delivering an unparalleled customer experience for one of the UK’s most respected men’s footwear brands. At Loake, we’ve been crafting shoes of timeless style and exceptional quality since 1880. As Store Manager, you will be the custodian of our brand within your area, ensuring every customer interaction reflects our heritage, craftsmanship, and commitment to excellence. This is more than managing a shop floor.

It’s about building lasting relationships with discerning customers, curating a memorable in-store experience, and upholding the highest standards. You’ll lead and develop a small, dedicated team, guiding them to deliver personalised service that encourages loyalty and reflects the best of Loake. With full responsibility for your store’s performance, you’ll have the autonomy to shape its success, supported by a leadership team who understand the demands – and rewards - of working for a premium heritage brand.

• Leading by example to deliver outstanding customer care throughout customer journey.
• Developing strategies to build lasting customer relationships and drive repeat business.
• Proactively cultivating new business connections within your local community.
• Coaching and mentoring your team to embody the values, style, and service standards of Loake.
• Maintaining impeccable visual presentation and merchandising in line with brand guidelines.
• Managing stock with accuracy, ensuring product availability while preserving exclusivity.
• Overseeing store operations to the highest professional and compliance standards.
• Representing Loake with professionalism and pride.

• At least 2 years’ proven experience in luxury or premium retail store management.
• Strong leadership skills with the ability to inspire and develop high performing teams.
• Exceptional communication and interpersonal skills, with a natural ability to build rapport with customers.
• Commercial awareness and an understanding of the luxury consumer.
• Meticulous attention to detail and personal presentation.
• Confidence with Microsoft Office, EPOS systems, and clienteling tools.
• Ability to commute to the store within 30 minutes, due to keyholding responsibilities.

• Competitive salary and performance-based bonus structure.
• Company pension scheme.
• Uniform allowance.
• Generous staff discount.
• Career development opportunities within a prestigious and growing brand.

If you are a passionate retail leader who thrives in an environment where service, style, and substance matter, we’d be delighted to hear from you.