Assistant Store Manager

Mind Games is North America’s premier specialty retailer “Where Creative Minds Come to Play”! Our stores are filled with games, puzzles, toys, collectibles, and gifts for every age and occasion. We don’t just sell products; we create experiences, spark creativity, and give people the chance to explore hobbies and interests they love.

We’re looking for a motivated and dynamic Assistant Store Manager to help lead our team and support the daily operations of our Regent Mall location. In this role, you’ll assist the Store Manager in driving sales, coaching and supporting team members, ensuring operational excellence, and creating an outstanding customer experience. If you thrive in a fast-paced, playful environment and enjoy leading by example while fostering a fun and welcoming store, this is your opportunity to make a real impact!

• Support daily store operations by scheduling, assigning, and following up on employee tasks.
• Assist with recruiting, selecting, orienting, and training team members to maintain a strong and capable staff.
• Coach, mentor, and develop employees, providing feedback and guidance to help them reach their full potential.
• Support the Store Manager in addressing employee performance issues when required.
• Assist in achieving financial objectives by monitoring expenditures, analyzing results and variances, and supporting corrective action when necessary.
• Build strong customer relationships by understanding their needs, providing exceptional service, and maintaining a welcoming store environment.
• Support sales and marketing initiatives by reviewing promotions, display plans, and operating and financial results to help maximize store performance.
• Support merchandising, inventory management, receiving shipments, and overall store presentation.
• Assist with opening and closing procedures, cash handling, register reconciliation, and POS operations.
• Support scheduling and day-to-day supervision of store employees.
• Help train and coach team members to maintain strong customer service and sales standards.
• Monitor store performance and support the achievement of sales targets and KPIs.
• Ensure the store is safe, clean, organized, and compliant with all company policies and procedures.
• Implement and monitor loss-prevention and shrink-control practices to protect company assets.
• Assist in resolving customer concerns and escalated service issues.
• Support the Store Manager with other operational responsibilities as required.

• Bachelor’s degree in Business Administration or a related field preferred.
• 2+ years of management or supervisory experience in a specialty retail environment.
• Strong leadership, coaching, and team-development abilities, with the ability to motivate and support a high-performing team.
• Strong customer service skills with a solid understanding of retail operations and business management processes.
• Experience with opening and closing procedures, cash handling, and POS systems.
• Experience with inventory management, receiving shipments, merchandising, and stock organization.
• Understanding of store sales targets and KPIs.
• Experience with scheduling and day-to-day supervision of store employees.
• Experience recruiting, hiring, training, coaching, and mentoring employees.
• Knowledge of loss prevention, shrink reduction, and expense-control practices.
• Ability to effectively handle customer concerns and complaints.
• Highly organized with the ability to multitask and prioritize in a fast-paced retail environment.
• Ability to perform effectively during high-volume periods, including evenings, weekends, and holiday seasons.
• Passion for board games, puzzles, toys, collectibles, and pop culture is an asset.
• Self-m…