Retail Sales Manager Saint John

Lead retail sales in Saint John, NB, using customer-focused coaching and operational leadership to strengthen store results and experiences.
As Sales Manager at Michaels, you will support the Store Manager while leading front-end and service operations. Coach selling behaviors, uphold brand standards, and help deliver sales and service KPIs. Your work spans POS, Self-Checkout, loyalty enrollment, and daily store execution.

Key Responsibilities:

Lead adherence to SOPs, company programs, policies, and standards
Coach Customer Experience and ART of Selling behaviors
Provide Manager-on-Duty coverage and maintain floor leadership
Oversee POS, Self-Checkout, loyalty, and customer service execution
Train team members and support operational continuity across departments
Requirements:
Three or more years of retail leadership experience
Ability to stand and move throughout the store
Ability to lift, carry, push, and pull merchandise
Ability to climb ladders or step stools
Availability for nights, weekends, and early mornings
Lead Michaels selling culture through coaching, service standards, POS execution, and consistent retail operational leadership.