Associate Account Manager

We’re growing our sales team and looking for a personable, customer-focused Associate Account Manager to join us. This is an entry-level account management role — ideal for someone early in their career who is genuine, curious, and genuinely cares about client outcomes. You’ll own and grow relationships with a portfolio of SMB clients across the forestry and natural resource management space, and be part of our broader account management and sales team.

• Manage and grow relationships with an assigned portfolio of SMB existing clients, achieving revenue targets including ARR and service revenue.
• Act as the primary point of contact and trusted advisor for your clients — understanding their needs and delivering tailored solutions.
• Develop and execute account strategies that drive client value and support long‑term partnerships.
• Identify and pursue opportunities for expansion — upselling, cross‑selling, and renewing client agreements.
• Collaborate with the Account Executive and SDR to ensure smooth lead handovers and visibility into new business opportunities.
• Work cross‑functional with Development, Product, and Customer Success to ensure great client outcomes.
• Use Salesforce to manage client interactions, track activities, and provide accurate forecasting and reporting.
• Prepare and deliver presentations for client meetings, conferences, and workshops.
• Stay informed about market trends, competitive landscape, and industry challenges to confidently position Remsoft’s solutions.
• Travel to client meetings and industry events across Canada and the USA as needed.

You’re outgoing, honest, and humble — someone who leads with curiosity and genuinely cares about helping clients succeed. You’re organized, follow through on your commitments, and communicate clearly in English.

• 1–3 years of experience in account management, client success, or a related client‑facing role
• Demonstrated ability to own client relationships and manage a book of business independently
• Strong communication and interpersonal skills with a consultative approach
• Comfort managing multiple accounts simultaneously and prioritizing effectively
• Strong English language skills — written and verbal
• Experience with CRM tools

• Salesforce proficiency
• Post‑secondary education in business, forestry, or a related field
• Interest in or knowledge of forestry, natural resources, or enterprise software
• Tech or SaaS sales experience (e.g., SDR background)

We’re looking for candidates who are comfortable working in an AI‑enabled environment and understand how AI can improve productivity, innovation, and client outcomes. You should be able to demonstrate practical experience using AI tools to streamline your work, generate insights, and improve efficiency.

We are committed to finding the best candidate and are flexible on location. While Remsoft’s headquarters are in Fredericton, New Brunswick, with offices in Ottawa, Ontario, Vitória, Brazil, and Adelaide, Australia, we are open to fully remote, hybrid, or in‑office arrangements for this role.