Software Architect, Software Engineer

Software Architect – Search Platform
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

The Search team is responsible for providing best practices, infrastructure and search capabilities for the platform. As a Software Architect you will collaborate with software engineers, product managers, and other teams to develop, maintain, and deliver new search capabilities.

Key Responsibilities

Develop and deploy software to improve platform features, reliability, and performance.

Collaborate across engineering to advocate for best search practices.

Actively participate in team code reviews.

Troubleshoot and resolve production issues in real‑time as necessary.

What We’re Looking For

Strong Java engineering background and experience with Spring.

Expertise in distributed systems and microservices architecture.

Knowledge of AWS services.

Knowledge of event‑based architecture.

Expertise in Elasticsearch (or equivalent), query and indexing optimization.

Expertise in designing large scalable search solutions from requirements to delivery.

Technologies We Use

Java for development.

Elasticsearch.

AWS for cloud infrastructure (EC2, S3, Lambda).

Kafka for event‑driven system.

CI/CD for automation, testing, and scaling.

Equal Opportunity Employer
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Reasonable Accommodations
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, please contact us at reasonab We aim to respond within 24–48 hours.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

#J-18808-Ljbffr