Dispatcher, Transportation

Job Description

Dispatchers are responsible for the daily management of coordinating deliveries in their area. This includes communicating and working with members of our fleet, sales team, and back‑end operations team to provide exceptional service to our customers. Starting wage for this position is $18.50/hr.

• Communicate daily via phone, radio, and email with an assigned fleet of drivers to ensure proper load instructions are passed along and carried out.
• Determine the most efficient delivery schedules, taking various factors such as driver availability, size of load, trip length, etc. into consideration.
• Work with the sales team to coordinate customers’ delivery requests.
• Maintain regular and professional communication with the customer.
• Plan loads/runs to ensure the best time efficiency and load factor.
• Coordinate vehicle maintenance.
• Assist other dispatch/shipping staff as required during spikes in workload.
• Troubleshoot delivery problems.
• Process paperwork according to company shipping procedures.

• Manage multiple and changing priorities.
• Enjoy working in a fast‑paced environment.
• High detail and well‑organized.
• Ability to multitask and willingness to learn.
• Work well with minimal supervision, under pressure, and within time constraints in a busy environment.
• Excellent people skills.

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in the USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.