Datacenter Technician

Job Overview

Technology|Infrastructure-Data Center|IT Operations

Infosys is seeking a Network Datacenter H&F Engineer
. This role requires close partnership and collaboration with other Engineers and Subject Matter Experts.

• Candidate must be located within commuting distance of Freehold, NJ or be willing to relocate to the area. This position may require travel in the US.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 6 months of Information Technology experience.
• At least 6 months of experience with Hands and feed support for Data Center operations.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
• Candidates must be available to work onsite on a Rotating / Flexible shift timings at respective Datacenter to provide. It includes both On demand onsite support, and extended shift coverage as needed.
• Candidate must be available to work on a rotating shift schedule to provide support at Datacenter.
  Shift 1 06:00–15:00 PST
  Shift 2 14:00–23:00 PST
  Shift 3 22:00–07:00 PST
• Installations: Rack & stack IT devices, configure ILO/IDRAC, perform ping tests, install trunks, patch cords, panels, and power cables.
• Audits & Support: Conduct IT/DCTrack audits, approve vendor access, provide on-call and emergency coverage.
• Break/Fix: Troubleshoot cables (SM, MM, copper), execute change requests, replace hardware parts (NICs, SFPs, memory, drives).
• Decommissioning: Remove patch cords and old hardware, manage media disposal (wipe/shred), coordinate ADR/ERI tracking.
• Hardware Receiving: Handle package pickup/delivery, update HRS/DCTracks, RMA parts, track assets.

• Collaborate with Technology team members to ensure efficient operation of the organization’s Datacenter operations environment.
• Receive and respond to incoming calls, messages, emails and/or work orders regarding datacenter operations problems.
• Ensure that work is carried out within agreed service levels and in accordance with project guidelines.
• Explain and document technical issues in a clear way to technical teams, business stakeholders.
• Experience and desire to work in a Global delivery environment.
• Good Communication and Analytical skills.

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change.

We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.